What are the responsibilities and job description for the Patient Experience Coordinator position at Orthopaedic Solutions Management?
Job Description
Job Description
Patient Experience Coordinator
As a patient greeter, this position is responsible for ensuring the organization is providing high quality patient care services, collaborating with administration and staff to enhance customer service and satisfaction.
ESSENTIAL FUNCTIONS
- Greet patients, family members and visitors entering the clinic, providing information and directions in a courteous, efficient and professional manner,
providing exceptional customer service
GENERAL COMPENTENCIES DESIRED
PHYSICAL DEMANDS
Requires prolonged sitting and standing, some bending, stooping and stretching. Requires excessive walking. Requires the ability to lift and carry up to 35 pounds in order to assist with the wheelchair transfer of patients. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to assist and accommodate patients, as necessary.
CREDENTIALS DESIRED
Must have a high school diploma or equivalent and at least one year of relevant work experience in a medical front office or customer service setting.
