Central Scheduling Specialist

POSITION SUMMARY:

The Central Scheduling Specialist (CSS) will manage all incoming calls, coordinating transfers to the appropriate departments and schedule all patient appointments utilizing EHR and call center software. This role requires excellent customer service skills, strong organizational abilities, and the capacity to work in a fast-paced team environment. The CSS will also be responsible for learning the duties and responsibilities of front desk personnel to provide cross-coverage when necessary, ensuring a comprehensive approach to OSA call center and front desk activities.

Key Responsibilities:

• Call Handling and Patient Scheduling:
  • Answer and direct all incoming calls professionally and timely.
  • Schedule new and existing patient appointments, triaging appropriately to ensure proper provider and/or resource utilization.
  • Document appropriate demographic information, speak to requisite policies and provide additional information on forms, referrals, as needed.
  • Initiate outbound calls to obtain additional information or answer follow-up questions in timely manner.
• Customer Service and Information Management:
  • Provide exceptional customer service and demonstrate the ability to work in a fast-paced team environment.
  • Provide patients with general information, directions, and answers to questions within OSA procedural guidelines.
  • Demonstrate requisite discretion in maintaining appropriate patient confidentiality.
• Administrative Support and Data Entry:
  • Complete data entry and manage reporting tools for tracking dashboards as needed.
  • When pertinent, run ZirMed batch eligibility to review and document co-pays.
  • Assist with front desk coverage (check-in/check-out) as needed.
  • Schedule facility resources and ancillary testing in line with all OSA policies and procedures

Key Competencies:

• Customer service
• Strong computer literacy on variety of platforms.
• Excellent written and oral communication skills.
• Proactive problem-solving skills.

Physical Requirements:

The candidate must be able to sit for prolonged periods, talk, hear, occasionally stand, walk, and use hands for standard computer operations. The position might require occasional lifting/moving up to 10 pounds. Vision requirements include close vision, distance vision, depth perception, and the ability to adjust focus.

Work Environment:
This position is based in an office/call center environment with potential interruptions and time sensitivities. Adaptability to a fast-paced, active position is essential.

Required Qualifications:

• High school diploma.
• Minimum of 2 years of medical office experience.
• Basic understanding of medical terminology and billing.
• Strong organizational skills and ability to work effectively in a team.
• Ability to communicate articulately and comprehend written and verbal communications.
• Ability to function efficiently in a stressful working environment and work with people of diverse cultures and lifestyles.