Surgical Coordinator

**Department:** Clinic Support

**Reports To:** Clinic Director

**FLSA Status:** Non-Exempt (Hourly)

**Schedule:** Monday – Friday, 8:00 A.M. – 5:00 P.M., with early and later shifts based on patient appointments

The Surgical Coordinator is responsible for facilitating the urgent surgical process for patients requiring operative care, including scheduling, insurance authorization, patient education, and pre-op documentation. The role works closely with the Surgical Scheduling team, providers, clinic staff, patients, and external teams to ensure high-quality surgical preparation and follow-up. This position also supports the Worker’s Compensation Coordinator when necessary.

This position requires compliance with OrthoEast’s compliance standards, including its Code of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element required as part of the job duties and considered during performance evaluations.

·         Monitor all aspects of surgical scheduling for providers through our scheduling system, ensuring complete and accurate processes.

·         Act as the primary contact for surgical patients when requested—educating them on expectations, paperwork, and pre-op preparation.

·         Obtain and track all necessary pre-authorizations, medical clearances, and diagnostic testing required for Trauma surgeries or special instances.

·         Collaborate with the Surgical Scheduling Team on surgical scheduling for all patients, ensuring proper protocols are adhered to and any questions are answered.

·         Proactively identify scheduling gaps, delays, or authorization issues and escalate as needed.

·         Maintain a current surgery log in Surgimate and track all pending procedures to monitor throughput and identify bottlenecks.

·         Provide assistance to the Worker’s Compensation Coordinator during their absence or peak periods.

·         Other duties as required.

·         Bachelor’s Degree in Health Administration or related field preferred.

·         Minimum 2 years in medical scheduling, surgical coordination, or care navigation.

·         Strong understanding of pre-operative workflows, surgical scheduling processes, and insurance coverage.

·         Proficiency in Microsoft Office Suite and EMR systems.

·         Excellent interpersonal and organizational skills.

·         Ability to provide compassionate guidance to patients through the surgical process.

Required Behaviors:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers, handle, or feel and talk or hear.  The employee is frequently required to reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, or crouch. Occasionally lifting and/or moving up to 20 pounds.

Salary : $20