Appointment Coordinator

Orthopedic Health of Kansas City is in search of an Appointment Scheduler/Receptionist. OHKC is a private orthopedic surgery practice with three locations throughout the Kansas City area with approximately 150 employees. We have been a trusted provider of orthopedic care in the Kansas City region for more than 70 years. The Appointment Scheduler/Receptionist will work at our North Kansas City office located at 1950 Diamond Parkway, North Kansas City, MO 64116. We have a full benefits package and a positive work environment.

We are looking for team members with good communication skills (both verbal and written) as well as a positive attitude and strong work ethic.

Responsibilities and Duties:

• Answer incoming phone calls and responds to inquiry as well as direct callers in a timely manner.
• Schedule appointments following appropriate guidelines based on clinical subspecialty.
• Update and enter demographic information accurately.
• Interact with physicians, office staff, patients, patient families, nursing personnel, and radiology personnel in a courteous and professional manner with a focus on keeping delays in office visit scheduling to a minimum.
• Expectation is to be organized, prioritize, use critical thinking skills, and perform work in an efficient and timely manner within established guidelines and policies.
• Maintain knowledge and understanding of scheduling protocols and guidelines, and patient registration.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Medical office: 1 year (Preferred)

Work Location: In person