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Patient Service Representative - Registration

Orthopedic Institute
Sioux Falls, SD Full Time
POSTED ON 12/12/2024 CLOSED ON 1/21/2025

What are the responsibilities and job description for the Patient Service Representative - Registration position at Orthopedic Institute?

Our medical practice is seeking a Patient Service Representative to join our team. The ideal candidate will be responsible for greeting patients, checking them in, verifying demographics / insurance and collecting co-pays. The Patient Access Representative will be the first point of contact for our patients and must provide excellent customer service. This is a full-time, 40-hour per week position.


Responsibilities:

- Greet patients as they arrive and check them in for their appointments

- Collect co-pays and verify insurance information

- Answer phone calls and direct them to the appropriate department or staff member

- Schedule appointments and maintain the appointment calendar

- Maintain patient records and update information as necessary

- Ensure the waiting area is clean and organized

- Provide excellent customer service to patients and their families

If you are a friendly, organized, and detail-oriented individual who enjoys working with people, we encourage you to apply for this position. We offer competitive pay, benefits, and opportunities for growth within our organization.

Requirements

- High school diploma or equivalent

- Previous experience in a medical office or customer service role preferred

- Excellent communication and interpersonal skills

- Ability to multitask and work in a fast-paced environment

- Proficient in basic computer skills and knowledge of electronic medical records

- Ability to maintain patient confidentiality and adhere to HIPAA regulations

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