Multi-Skill Technician - Ortho Tech/DME Tech

Position Summary : Responsible for performing a variety of clerical, environmental and organizational duties in support of designated providers and staff during clinic hours.

Responsibilities / Accountabilities :

Clinic Coverage :

• Facilitates patient flow in the clinic by assuring patient check in processes are complete, calling for patients in the main waiting room and directing them accordingly within the clinic.
• Greets and prepares patients for provider or imaging exams, providing appropriate gown, shorts, etc.
• May complete patient check out or schedule imaging or follow up appointments as requested (i.e., return to work / school / sport, physical therapy orders, etc.).
• Provides patients with documentation pertaining to the visit and ensures that same documentation is appropriately captured for the patient record.
• Maintains exam room supply stock and keeps exam rooms clean and disinfected between patients as needed. Informs supervisor when supplies need to be reordered for supply room.
• May perform various tasks such as copying, faxing, scanning and filing documents to ensure a complete and accurate patient record.
• Assists by preparing electronic images or documents for providers based on individual preferences to facilitate appointments.
• Updates patient information in the EMR.
• Monitors patient flow to ensure that no patient is neglected or delayed unreasonably. Communicates with patient, patient’s family and staff to keep them informed of delays in the clinic schedule.
• May respond to patient concerns or questions, and communicates in helpful and objective manner, involving manager as appropriate.
• May prepare and / or sterilize medical instrument. Cleans and disinfects medical equipment as required.
• Provides cross coverage as assigned.
• May verify patient insurance coverage as needed.
• Performs other duties in support of providers, staff, and leadership.

Clinical Documentation :

Patient Care :

Teamwork :

Policies and Procedures :

Education, Experience, and Certification / Licensure Required :

High School diploma and completion of an accredited Medical Assisting program or a minimum of one year of equivalent experience is required. Other education may be deemed appropriate alternatives such as LPN or ATC with state licensure in Ohio. Certification as a Medical Assistant is required for unlicensed candidates and ASOP, ROT certification is desired. Previous experience in orthopedic specialty preferred. Customer service experience and basic computer skills required including keyboarding, electronic scheduling, data entry of patient information and use of email. Use of various office technology solutions including fax, scanning, printing required. Must maintain CPR certification.

PI264037317