What are the responsibilities and job description for the Patient Care Coordinator II position at Orthopedic One?
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POSITION SUMMARY
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Assists physicians and staff in coordinating and providing patient care. Functions as primary liaison between patients, staff, and physicians.
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RESPONSIBILITIES AND ACCOUNTABILITIES
- Clinical:
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Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam.
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Provides patient education related to treatment
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Answers, triages and returns phone calls
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Communicates changes to clinic schedule as needed
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- Patient Care:
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Removes or applies wound dressing
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Assists in the application or teaching related to bracing/casting
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Removes sutures or staples after physician assessment of wound
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Prepares supplies and draw up injections for physician
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Electronically retrieves x-ray, MRI, or other records for physician
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- Administrative:
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Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.
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Books surgery and completes all associated surgery paperwork, prepares consents, etc.
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Schedules pre-admission testing for patients by contacting PCP or hospital
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Assures that any special surgical instruments/devices or DME have been ordered for surgery and post op care
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Sends completed pre-admission testing to appropriate surgery location prior to patient surgery
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Prepares x-rays and other patient information for doctor to take to surgery
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Completes disability forms or other documents requested by patients, reviewing with physicians as needed
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Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions
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Provides coverage for vacation/sick calls from other clinicians
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Develops and maintains pre-op patient education program. May be class format or one-on-one incorporating printed materials, audio/visual aids, etc. to ensure patients receive and understand pre-operative instructions
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Places prescription refill orders at direction of physician
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- Clinical:
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TEAMWORK
- Teamwork:
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Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
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Works cooperatively and refrains from participating in negative conversations.
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Shares knowledge and insights with co-workers in a constructive manner.
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Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
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Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
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- Teamwork:
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POLICIES AND PROCEDURES
- Policies and Procedures
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Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
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Provides assistance and support to leadership in implementing policies and procedures as necessary.
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Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
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- Policies and Procedures
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QUALIFICATIONS
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Education, Experience, Certification and Licensure Requirements:
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Candidates will be required to have completed a medical assisting or comparable education. Certification related to the educational program is desired. Prior experience in a physician office setting is essential, preferably in an orthopedic or surgical environment. Previous casting experience desired. Must maintain current CPR certification.
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