Medical Receptionist- Orthopedic

Orthopedic Surgical Partners, a thriving private orthopedic group practice committed to exceptional patient care, is expanding and seeking enthusiastic individuals to join our team. If you are passionate about healthcare and dedicated to providing outstanding customer service, we invite you to apply for the Front Desk Coordinator role at our Manchester location.

Job Description:

As a Front Desk Coordinator, you will be pivotal in delivering excellent customer service and administrative support. You will greet patients, manage their registration, verify insurance details, handle payments, and ensure a smooth patient flow by accurately entering data into our EMR system.

Responsibilities:

• Warmly greet patients and deliver superior customer service.
• Assist with patient registration processes and address inquiries.
• Accurately enter and update patient information in the EMR system.
• Confirm active insurance coverage and verify eligibility.
• Collect co-pays and outstanding balances from patients.
• Schedule follow-up appointments and manage appointment calendars.
• Reconcile daily charges, fee tickets, and payment methods.
• Handle phone calls and inquiries with professionalism and efficiency.
• Maintain cleanliness and organization of the front desk area.

Qualifications:

• High school diploma or equivalent required.
• Valid driver's license required for potential travel to other offices.
• Previous experience in orthopedics or a healthcare setting preferred.
• Ability to occasionally work evenings and weekends at walk-in centers.
• Full-time employees may be required to work urgent care hours from 11:30 AM to 8:00 PM on some days.
• Proficiency in medical terminology and EMR systems.
• Strong communication skills and a customer service orientation.
• Excellent organizational skills with attention to detail.
• Knowledge of insurance plans, including worker's compensation.
• Solid math skills for handling payments and reconciliations.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Join us and be part of a dynamic team dedicated to providing exceptional patient care. Apply today to contribute to our growing practice!