What are the responsibilities and job description for the Patient Support Rep I position at Orthopedics Sports Medicine & Surgery?
Orthopedics Sports Medicine and Surgery
Schedule: Full Time
Shift: Days
Hours: M-Th 8am-5pm Fri 8am-2pm
The Patient Support Rep I is responsible for the following:
- Greets all patients and visitors in a friendly and courteous manner.
- Answer phones and provide requested information to callers while maintaining patient confidentiality.
- Scheduling/Registration, accurate collection and entry of patient information, with adherence to HIPAA and patient confidentiality standards. Information to include, demographic, guarantor, insurance, all other appointment specific information necessary for appropriate patient care, billing and collection of reimbursement.
- Assist all patients with signing in and completion of registration forms, answer questions, and give instructions. Obtains all necessary documents and signatures for patient billing and medical records.
- Verification of insurance eligibility, calculation and collection of point of service patient payment. Demonstrates understanding of insurance benefit information and able to communicate effectively and provide clear explanation of patient balance calculations.
- Demonstrate effective communication, both verbally and written when dealing with patients, physicians, other healthcare personnel, and external customers
- Exhibit a cheerful personality and works harmoniously with others in a team environment. Flexible and cooperatively, follows written and oral instructions.
- Exercise sound independent judgment, in the absence of supervision and be able to manage multiple tasks and deadlines.
- Strong telephone and computer skills.
- Occasional travel to multiple office sites.
- Monday – Friday, 8a – 5p (unless otherwise directed by Manager), occasional weekends and/or holidays may be required.
- All other duties as assigned by Manager and/or designee.
Requirements: High School Diploma or equivalent, 1 or more years medical office experience or similar customer service related experience. Prefer 2 or more years in Healthcare office/business office environment. Insurance, medical coding/billing, or patient financial services experience. Must have a strong work ethic.