Front Desk Supervisor

Job Description

Overview: Ortho Sports Associates, LLC provides orthopedic care at the highest standard. Our practice consists of 11 locations in the Greater Birmingham area and across Central Alabama. We offer our patients one-on-one care in modern, state-of-the-art facilities. We are completely digital, creating cost effective, secure, and streamlined medical records for the patient. Ortho Sports is committed to making a relevant impact in the communities we serve. Our purpose and commitment to our patients has never changed. We aspire to high standards of integrity, excellence, and ethics.

What you will do:

· Provides leadership to a team of front desk coordinators

· Assisting in the selection process for New Employees

· Training any front desk new hires and changes in policy/procedure.

· Ensures that employees have the resources, tools, and training needed to perform their duties.

· Manages the performance of staff, including evaluations, disciplinary action, and terminations.

· Manages timekeeping system for staff to ensure employees are paid accurately.

· Maintains schedule for staffing to ensure adequate coverage is available.

· Performs the role of front desk coordinator if staffing needs require.

· Answers patient questions or resolves patient concerns or frustrations.

· Maintains cleanliness and professional appearance of the front office area of the clinic.

· Adheres to organizational policy with particular attention to standards of conduct and to confidentiality as it relates to HIPAA.

· Assists Office Manager with supervisory responsibilities for the front desk team, as well as process improvement initiatives and changes regarding any new company policies or procedures.

· Performs other tasks as instructed by Office Manager.

Position Requirements

Qualifications:

· High School Diploma/ GED (required)

· 2 years of Front Desk Supervisory or related experience (preferred)

· Ability to use computer, software, and other basic office equipment.

· Strong communication skills.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Ortho Sports Associates is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state of local law.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Front Desk Supervisor: 1 year (Required)

Ability to Commute:

• Birmingham, AL 35235 (Required)

Ability to Relocate:

• Birmingham, AL 35235: Relocate before starting work (Required)

Work Location: In person