What are the responsibilities and job description for the Patient Access Rep position at OrthoTexas Physicians & Surgeons?
Description
Location: Must be willing to cover in Frisco and Plano as needed
Schedule: Variable hours M-Th 7am-7pm and Friday 7am-4:30pm.
Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned.
Key Functions:
- Has to train in all areas: Check in/out, Chart Auditing, Call Center functions.
- Provides excellent customer service to patients by listening and appropriately serving patients.
- Contributes to an overall positive work atmosphere through actions and attitude.
- Relays relevant information to the appropriate internal staff.
- Follows practice procedures for appointment entry, check-in and/or check-out processes.
- Participates in office meetings and educational activities.
- Maintains work area in neat and orderly manner.
- Complies with HIPAA procedures.
- Other duties as assigned.
Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Travel to all OTX locations is required. Cross-Training in different Patient Access functions is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High School Diploma, or general education degree (GED), or one to three months relates experience, and/or training or equivalent combination or education and experience