What are the responsibilities and job description for the Patient Appointment Scheduler position at OrthoTexas Physicians & Surgeons?
Description
Schedule:
- Monday-Friday-8am-5pm
Job Summary: As the first person the patient interacts with in the practice, projects a positive image (Smile, warm, caring tones, introduce yourself) and identifies needs and expectations by providing excellent patient service.
Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned.
Key Functions:
- Provides excellent customer service to patients by listening and appropriately serving patients.
- Contributes to an overall positive work atmosphere through actions and attitude.
- Answers phones in a friendly, professional manner.
- Relays relevant information to the appropriate internal staff.
- Follows practice procedures for appointment entry, scheduling and rescheduling appointments.
- Follows practice procedures for clinical messaging in the EMR/EHR.
- Works online appointment requests as delegated by Manager.
- Participates in office meetings and educational activities.
- Maintains work area in neat and orderly manner.
- Complies with HIPAA procedures.
- Other duties as assigned.
Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High School Diploma, or general education degree (GED), or one to three months relative experience, and/or training or equivalent combination of education and experience.
