Operations Manager

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We are seeking an experienced Operations Manager to join OrthoVirginia, Virginia's largest provider of orthopedic medicine and a leading provider of physical, hand, and occupational therapy. As one of the largest orthopedic specialty practices in the country, OrthoVirginia's nationally recognized physicians deliver advanced surgical and non-surgical care to patients of all ages.

At OrthoVirginia, we champion healthy, vibrant, and active communities, one person at a time. We value compassion, excellence, and unity as we strive to set the standard of excellence for patient-centered, high-quality care.

The Role:

Our Operations Manager will have a strong focus on patient experience and provider service delivery within assigned sites and functional areas. This role requires a dynamic leader capable of overseeing multiple disciplines and ensuring frontline leaders are well-informed and empowered to lead their teams effectively. Some travel is required between the following sites: Blacksburg, Christiansburg, Wytheville, and Bluefield.

The ideal candidate will be accountable for driving patient satisfaction, managing provider relationships, and ensuring the financial health of the assigned sites.

Primary responsibilities include enhancing patient experience and/or provider service delivery and satisfaction within assigned sites/functional areas.The role covers multiple disciplines and is accountable for ensuring frontline leaders within the assigned site/function are informed and enabled to lead their direct teams as required. If the role includes direct reports who are frontline team members, all responsibilities and tasks listed for a frontline leader apply.

Essential Functions:

• Direct Manager Responsibilities:

• Drives the full employment life cycle experience for all direct reports. Performs selection and placement tasks for open positions, fulfills onboarding actions, assesses and strengthens individual engagement and productivity. ensures performance goals are defined and understood, coaches for ongoing development, conducts regular one-on-one meetings, including formal touchpoints and formal reviews, makes compensation recommendations and follows defined processes to implement, addresses performance and/or behavior gaps promptly, escalates to performance improvement plans and/or dismissal when appropriate following OrthoVirginia policies and practices, conducts offboarding tasks.

• Patient Satisfaction and Experience:

• Primary leader accountable for the overall patient experience in all sites/functions assigned. This includes setting performance standards for Managers to deliver through their teams, assessing patient flow through facility, and implementing any OV enterprise-wide practices identified. Responsible for ensuring facility meets OrthoVirginia standards, including display of currently approved marketing materials.

• Provider Relationship and Service Delivery:

• Primary relationship manager with providers within assigned sites/functions proactively identifying staffing, facility, and patient care improvements to ensure providers able to deliver high quality patient care; handle escalated staffing, facility, or process matters from physicians. Monitors provider schedules set by frontline leaders with view to ensuring staffing models appropriate.

• Financial Performance:

• Primary leader responsible for the financial health of sites/functions assigned. Monitors spending practices, prepares initial budget for review and consolidation with regional budget, tracks patient volume and revenue, responsible for identifying opportunities to increase profitability and revenue within assigned sites/functions.

• Facilities Management:

• Primary leader responsible for facilities management in assigned sites. Ensures relationship with appropriate facilities vendors in place based on lease/ownership of clinic and appropriate services are provided. Accountable for ensuring appropriate security for site in place; including oversight of access, identifying and addressing any site needs. Understands/monitors maintenance and cleaning schedules for property. Plans facility painting, flooring, and office equipment repairs/refreshes as needed. Receives and addresses escalated matters from front-line leaders. Monitors standards set by OrthoVirginia overall from a branding/signage perspective and ensures changes required implemented within each clinic. Operations Directors oversee the lease agreements.

• Supply and Equipment Management:

• Primary leader responsible for the supply management within sites/functions assigned. Identifies supply needs, plans budget and ordering cadence to meet needs, defines and implements supply storage and utilization within sites/functions assigned. Leverages defined vendors to ensure consistent and cost-effective pricing and deliver. Oversees equipment utilization and maintenance. Supply Chain team within Finance provides protocols and spending limits.

• Employee Engagement:

• Responsible for ensuring site/function team environment is positive and productive. In partnership with front-line leaders, builds a team environment that is positive and productive. Reinforces OV enterprise-wide messages by enabling and empowering front-line leaders to cascade information to teams, translating organizational messages into messages aligned to the team audience.

• Compliance – OrthoVirginia Defined and Regulatory:

• Primary leader accountable for compliance with organizational policies, accreditation standards, governmental regulations, and professional standards of care/operations as defined by and communicated through Functional Leadership (Quality/Safety, Operations Director)

• Credentialing:

• Primary leader accountable for ensuring new provider credentialling and existing provider renewals are in place.

BASIC JOB REQUIREMENTS

• BA/BS degree in business, health administration, finance, accounting, or a related field is preferred, or equivalent experience.
• MBA or MHA preferred
• At least 3 years of experience in a related health care environment
• At least 3 years of experience leading people

This organization participates in E-Verify. Esta organizacion participa en E-Verify

Pre-Employment background check, drug screen and TB test required for all new hires.

OrthoVirginia, Inc. is an Equal Opportunity Employer.