What are the responsibilities and job description for the Front Desk Agent position at Ortlieb Hospitality, LLC?
We are looking for outgoing, friendly, energetic, dependable, reliable, honest and hardworking individuals to join our hotel team.
Customer Service is a MUST!
Our hotel is under new ownership and is nearing the end of our complete renovation.
Responsibilities
- Manage incoming calls.
- Make reservations.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Provide excellent customer service to prospective guests, incoming guests and guests checking out.
- Set-up our continental breakfast.
- Perform the nightly audit, identify, and resolve all discrepancies.
Skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of personalities.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Job Type: Part-time
Pay: From $15.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
- Weekends as needed
Ability to Commute:
- Sheboygan Falls, WI 53085 (Required)
Ability to Relocate:
- Sheboygan Falls, WI 53085: Relocate before starting work (Required)
Work Location: In person
Salary : $15
