What are the responsibilities and job description for the Lead Retail Guide position at Orvis?
Orvis is where passion and a career meet. We're seeking a dynamic Lead Retail Guide who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures.
About this role:
- Create a store atmosphere that's welcoming and inclusive.
- Serve as a brand ambassador and lead by example in a fast-paced retail environment.
- Set the tone for your team to consistently deliver an exceptional customer experience.
- Demonstrate our core values of surprising and delighting our customers, taking pride in our products, and protecting what we love.
We're looking for someone with:
- A friendly and inviting personality, ability to build relationships, demonstrate care for customers and coworkers, and create a fun and energetic store vibe.
- The ability to engage customers and suggest product in an authentic and helpful manner.
- Confidence in observing and coaching selling opportunities to develop the team.
- Strong computer skills; ability to learn and apply business programs and assist others.
- The ability to solve problems for customers and associates, handling ambiguity with sound judgment.
- Reliability and responsibility to open and close the store.
- Creativity and visual merchandising skills are a plus.
- The ability to reach, move, and handle merchandise, reaching high and crouching low, lifting up to 30 pounds, and the stamina to execute floor sets.
- The ability to lead the sales floor for extended periods of time.
Weekend and holiday availability is required.
What we offer:
We offer a retail career experience like no other. To be at their best, we recognize that our Retail Guides need time to recharge and connect with nature. We believe in ensuring a great work/life balance, maintaining store operating hours that focus on our most productive periods, and offering a comprehensive benefits package including:
- Medical, vision, and dental coverage.
- Monthly Team Incentive Program.
- Employer-matched 401(k) savings plan.
- Paid time off and holiday pay.
- Generous associate discount, and opportunities to earn travel credits in partnership with Orvis Adventures - Travel Division.
- Fly Rod loaner program.
