Store Manager

As a Store Manager, youll drive the stores success by leading a high-performing team, optimizing operations, and delivering exceptional customer service. With a focus on sales growth and efficiency, youll mentor and develop your team to exceed business goals while fostering a culture of excellence.

Responsibilities:

• Oversee daily store operations, ensuring smooth workflow between sales, service, and inventory management
• Lead, mentor, and develop a results-driven sales team to maximize performance and customer satisfaction
• Set clear expectations for performance, conduct regular coaching sessions, and provide ongoing training on sales techniques, product knowledge, and customer engagement
• Foster a positive work environment that encourages teamwork, motivation, and continuous improvement
• Ensure compliance with company policies, procedures, and safety standards, holding staff accountable for execution
• Drive sales through strategic merchandising, suggestive selling techniques, and in-depth product knowledge to promote parts, accessories, and services
• Monitor and analyze key performance metrics, including sales targets, labor efficiency, and warranty performance, taking proactive steps to optimize results
• Enhance brand visibility through social media, community outreach, and promotional efforts
• Ensure exceptional customer service by handling escalations and implementing solutions to improve the shopping experience
• Maintain optimal inventory levels through effective ordering, cycle counts, and replenishment strategies to ensure product availability and minimize shrinkage
• Ensure service tickets, pricing accuracy, and final invoices are audited for consistency and compliance
• Collaborate with the Service Manager to align store and service department goals, ensuring seamless coordination
• Monitor and manage store budgets, expenses, and financial reports to ensure operational efficiency and cost control
• Identify opportunities for increasing sales and implementing promotional strategies to enhance store performance
• Ensure compliance with company policies, cash handling procedures, and safety standards

Qualifications:

• Proven experience in a retail management role, preferably in automotive parts, aftermarket sales, or a related industry
• Possess a valid drivers license with a clean driving record (no major violations). Employment is contingent upon the successful completions of background check.
• Strong leadership skills with a track record of successfully managing and motivating sales teams.
• Comprehensive knowledge of automotive parts and accessories, including features, specifications, and compatibility
• Experience in inventory management, including ordering, replenishment, pricing accuracy, and merchandising
• Strong business acumen with the ability to analyze sales data, control costs, and drive profitability
• Excellent communication, interpersonal, and problem-solving skills to effectively interact with customers, employees, and vendors
• Ability to manage multiple priorities in a fast-paced environment, ensuring operational efficiency and high customer satisfaction
• Proficiency in point-of-sale systems, parts databases, and retail management software
• Physical ability to lift up to 50 lbs. and team-lift up to 100 lbs.
• Flexibility to work store hours, including weekends and holidays, as needed

Work Environment:

• Customer-facing position in retail store (answering phones, using computers, point of sale, escorting customers around showroom floor)
• Occasionally interact with employees in the service department with concrete floors, industrial structure, vehicle lifts, workbenches/workstations, stationary and moving vehicles and other automotive workshop facility equipment.
• May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions.
• Includes working in various physical positions including standing, balancing, stooping, kneeling, reaching, and lifting.

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the organization's ongoing needs.

We are committed to working with and providing reasonable accommodation for individuals with disabilities. If you need accommodation during the interview process, please talk to hiring manager.

Pay offered based on multiple individualized factors including retail location, job-related knowledge, skills, and experience. Pay ranges based on a 40-hour work week. The total compensation package also includes a commission plan.

ORW | 4WP is anEEO/AA - W/V/D/M and is proud of our diverse employee population. Employment offers include a requirement for successful completion of a background investigation.

We use E-Verify to determine employment eligibility for all new employees. E-Verify is a joint effort among employers, the U.S. Social Security Administration (SSA) and U.S. Department of Homeland Security (DHS).