Computer User Support Specialist- Journeyman

Customer: USAF
Location: Eglin AFB, FL

Position Description:

• Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality.
• Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
• Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
• Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.
• Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.
• Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.
• Hardware/Software Installation: Provide installation and testing of hardware and software.
• Other Duties: Be available to perform additional duties as assigned.

Required Education and Experience:

• 1 years of help desk experience diagnosing and resolving technical problems with software and hardware.
• Demonstrated experience as a full-service IT support team member in a Windows AD environment.
• Experience working within an IT support team, contributing to and collaborating on daily support activities.
• Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations.

Required Skills:

• Technical Support: Provide onsite and remote technical support, with a focus on hardware, connectivity, and application issues.
• Problem-Solving: Strong problem-solving skills, with a solid understanding of desktop operating systems, networking principles, and MS applications.
• Information Assurance: Understand information assurance, interact with security personnel on system security issues, and provide guidance as required.
• Communication & Teamwork: Strong communication skills and a professional demeanor that promotes teamwork, cooperation, and productivity.
• Organization & Prioritization: Well-organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously in a high-pressure environment.

Required Clearance:

• Active/valid DoD TS/SCI-eligible clearance (i.e., DCID 6/4 eligibility). Applicant must maintain clearance in active/valid status.
• Clearance investigation close date must be no older than 5 years, 6 months at the time of application.
• Must be willing to submit to, and be able to pass, a CI polygraph.

Required Certification:

• Active/valid DoD 8570.01-M IAT-II certification (Security ). Applicant must maintain currency of the certification.