What are the responsibilities and job description for the Multi-Level Administrator (MLA) position at OSAAVA Services?
Job Description
Clearance Required: Secret
Position Description:
We are seeking a self-motivated, energetic Administrators that will provide expert support. The candidate will be working in a fast-paced and highly technical area that requires a strong work ethic and provides first-line response and assistance to solve customers’ administrative and technical problems on client-level workstations, virtual desktops, software deployment, cyber security, as well as support system administrator teams across various technical areas. Install and configure end-user workstation hardware, software, and peripherals.
Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
Install patches and/or modify system configs to protect against identified vulnerabilities (e.g., applying STIG and/or commercial vendor security updates / patches).
Install and maintain peripheral equipment such as printers, modems, and scanners.
Ensure limited user access and access permissions on computer systems are imposed and maintained – typically driven by regulatory requirements and overseen by an ISSO.
Facilitate and coordinate user account creation and modification.
Manage user support and coordinate with back shop admins when additional assistance is required.
Determining hardware, software, and systems specifications, and configuration requirements.
Planning, installation, configuration, and troubleshooting of Microsoft Hyper V, Microsoft Server, and client products across multiple networks.
Provide support to users in the areas of account management, enterprise applications, desktop applications, and peripherals.
Perform other hardware and software tasks as assigned.
Required Skills:
Experience installing and configuring end-user workstation hardware, software, and peripherals.
Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
Strong knowledge of supporting MS tools (WSUS, SCDPM, SCOM, etc.).
Required Certification/Clearance:
Cyber Security company, specializing in specific cyber defense activities and IT services. We are a SDVOSB.
Cyber Security company, specializing in specific cyber defense activities and IT services. We are a SDVOSB.
Clearance Required: Secret
Position Description:
We are seeking a self-motivated, energetic Administrators that will provide expert support. The candidate will be working in a fast-paced and highly technical area that requires a strong work ethic and provides first-line response and assistance to solve customers’ administrative and technical problems on client-level workstations, virtual desktops, software deployment, cyber security, as well as support system administrator teams across various technical areas. Install and configure end-user workstation hardware, software, and peripherals.
Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
Install patches and/or modify system configs to protect against identified vulnerabilities (e.g., applying STIG and/or commercial vendor security updates / patches).
Install and maintain peripheral equipment such as printers, modems, and scanners.
Ensure limited user access and access permissions on computer systems are imposed and maintained – typically driven by regulatory requirements and overseen by an ISSO.
Facilitate and coordinate user account creation and modification.
Manage user support and coordinate with back shop admins when additional assistance is required.
Determining hardware, software, and systems specifications, and configuration requirements.
Planning, installation, configuration, and troubleshooting of Microsoft Hyper V, Microsoft Server, and client products across multiple networks.
Provide support to users in the areas of account management, enterprise applications, desktop applications, and peripherals.
Perform other hardware and software tasks as assigned.
Required Skills:
Experience installing and configuring end-user workstation hardware, software, and peripherals.
Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).
Strong knowledge of supporting MS tools (WSUS, SCDPM, SCOM, etc.).
Required Certification/Clearance:
- Active/valid Secret clearance with an investigation close date no older than 5.5 years at the time of application.
- DoD 8570.01-M IAT-II certification is required, and currency must be maintained.
Cyber Security company, specializing in specific cyber defense activities and IT services. We are a SDVOSB.
Cyber Security company, specializing in specific cyber defense activities and IT services. We are a SDVOSB.
