Front Desk Agent

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information.

MINIMUM QUALIFICATIONS/REQUIREMENTS:

• Must be 18 years or older.
• One year experience in customer service and cash handling.
• Required to obtain an ABLE liquor license.
• Hotel experience preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

JOB DUTIES:

• Registers guests, collects payment, and registers data regarding payment for expenditures.
• Provides quotes for guests and upsell rooms whenever possible.
• Ensures all charges are applied to the correct guest account.
• Resolves all guest disputes.
• Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions.
• Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
• Provides administrative and program support to management and staff.
• Greets all guests and ensures an exceptional customer service experience.
• Presents self in a professional manner, and meet company grooming standards.
• Arranges medical aid for guests as needed.
• Contributes to a team effort and accomplishes related results as required.
• Other duties as assigned.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

• Knowledge of principles and practices regarding customer service in the Hotel industry.
• Knowledge of computer utilization in daily operations.
• Knowledge of location, surrounding area, and places of interest.
• Skill in using hotel software, LMS/Infogenesis experience preferred.
• Skill in providing excellent customer service.
• Ability to maintain friendly, professional, and outgoing demeanor.
• Ability to communicate clearly and effectively.
• Ability to apply basic mathematical skills.
• Ability to type and enter data.
• Ability to solve practical problems and deal with guest situations.
• Ability to understand and interpret a variety of instructions.
• Ability to exhibit strong organizational skills and time management skills.

PHYSICAL DEMANDS:

• Required to stand and walk for prolonged period of time.
• Ability to sit, stoop, kneel, or crouch while performing duties.
• Use of hands to finger, handle or feel; use of hands and arms to reach.
• Occasional requirement to lift or move upward of 25 pounds.

WORK ENVIRONMENT

• Work is generally performed in an office and Hotel setting.
• Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.