What are the responsibilities and job description for the Laundry Attendant - Tulsa position at Osage Casinos?
Overview
Under direct supervision of the Laundry Supervisor, ensures Hotel linens are washed, dried, folded, and ironed as scheduled.
MINIMUM QUALIFICATIONS
- Must be 18 years of age or older.
- Six months hospitality experience preferred.
- Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
- Required to provide documents to show the applicant is eligible to work in the United States.
- Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
- Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.
Responsibilities
COMMUNICATION
- Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
- Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
- Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
- Observes and reports any and all unsafe behavior displayed by internal and external guests.
DEPARTMENT OPERATIONS
- Sorts all soiled linen, weighs and sorts into appropriate carts.
- Pre- treats stained linens.
- Loads and unloads washers and dryers, operates machines and records poundage amounts, and amounts washed and dried.
- Folds towels either by hand or towel folder, irons table linens, irons and folds sheets, folds pillow cases, blankets, bed pads, draw sheets, etc.
- Sorts and separates damaged or stained linen.
- Observes safety rules and maintains a safe environment.
- Performs various cleaning duties.
- Assists guests with questions or problems.
- Contributes to a team effort and accomplishes related results as required.
- Performs all other related and compatible duties as assigned.
GUEST SERVICE
- Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
- Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
REGULATORY COMPLIANCE
- Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
- Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES
- Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents.
- Protect the Company’s value by keeping information confidential.
- Perform assigned tasks under frequent supervision. Follow written and verbal instructions.
- Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team.
- Communicate information and suggestions in oral and written form.
- Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities.
- Maintain physical condition and stamina appropriate to performance of assigned duties.
- Knowledge of occupational hazards and applicable safety practices.
- Knowledge of laundry cleaning equipment and procedures.
- Skill in the use of cleaning supplies, chemicals, and disinfectants.
- Ability to safely use cleaning products and safely operate cleaning equipment.
- Ability to work with timeliness and thoroughness.
- Ability to work and finish multiple tasks.
PHYSICAL DEMANDS
- The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
- Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.
- Ability to use hands to finger, handle, or feel.
- Ability to use arms to reach and lift above shoulders.
- Must have normal auditory and good verbal communication.
- Must be able to endure heights.
- Ability to lift upwards of 25 pounds. Ability to drag, push, or pull up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
- Work is typically performed within a Hotel Casino setting.
- Exposure to second-hand smoke.
- Exposure to heat, fumes, water and steam.
- Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required.
- Noise level in the work environment is moderate to high.
- The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.
- Employee may be exposed to blood/bodily fluids.
- The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.
- Employee may be exposed to chemicals and hazardous material.
- The employee may be exposed to risks associated with the use of tools/machinery.
