Customer Service Staff (for Visitors to Auburn Correctional Facility)

Description

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments and advocate for people and principles with fierce and tenacious determination.

We are seeking a part-time Hospitality Center Worker to join our team. The Hospitality Center Worker welcomes individuals and families to the hospitality centers while providing general oversight of the Hospitality Center during visiting hours.

This position is located in Auburn, NY.  Hours will be up to 10 hours per week, on Tues/Thurs 8:30am-12:30pm and Sat/Sun 7:30am-12:30pm.  

Salary: $18 per hour.

Requirements

 Essential Duties:

• Greet visitors; assist them in signing in and understanding visiting procedures and redirect visitors who may be at the wrong facility or present on a day when their loved one cannot receive a visit.
• Record required daily data in a log; communicate daily data to the supervisor and DOCCS authorities as appropriate.
• Assist with visiting emergencies; communicates information about any emergencies to the supervisor, Department of Corrections and Community Supervision authorities, and others as required.
• Respond to general inquiries for program information.
• Disseminate resource information (approved by the facility Deputy Superintendent for Programs) to visitors.
• Maintain a clean and safe environment in accordance with all infection and safety control policies.
• Report all physical plant problems to the supervisor, when appropriate, and prison authorities.
• Maintain inventory and coordinate purchases with Regional Program Supervisor and Program Coordinator.
• In-person attendance is required to collaborate with co-workers.
• Perform other duties as assigned.

Minimum Qualifications: 

• High school diploma or equivalent is required.
• A minimum of one year of customer service and or working with family and children.

 Key Competencies: 

• Ability to interact with a multicultural population is required
• Must be able to react to change as the program dictates
• Good organizational, communication and problem-solving skills are necessary
• Must be able to obtain clearance from NYS DOCCS

Benefits of Working for the Osborne Association

Participation in 403(b) and New York State Paid Sick Leave Pay for part-time employment. Career development through ongoing training and individual development plans. Opportunity for job advancement and promotions.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received.

Salary : $18