What are the responsibilities and job description for the Business Operations Manager position at Osborne Company, Inc?

Job Description

Osborne Company, Inc. is a premier manufacturer’s representative in Northern California, Northern Nevada, and Hawaii. For 51 years, we have represented the most dynamic manufacturers in the plumbing and mechanical equipment industries. We are an established and expanding agency built around our people. We are currently seeking an exceptional team player to join our team. The ideal candidate will provide outstanding customer service and precise documentation while being respectful and considerate and maintaining honesty and integrity.

As our Business Operations Manager , you will oversee and optimize the daily operations of the business to ensure accuracy, efficiency, and effectiveness.

Duties and responsibilities include :

Financial Operations Management : Responsible for accounting (AP / AR), credit, invoicing, general ledger, expenses, payroll, bank and money handling, monitoring of our financial data, and recommending solutions to improve profitability.
Strategic Planning : Develop and implement operational strategies aligned with the company’s goals.
Process Improvement : Analyze current processes and identify areas for improvement to enhance efficiency and productivity.
Team Leadership : Supervise and mentor staff, manage new employee onboarding, promote a collaborative, high-performance work environment.
Performance Metrics : Establish and track key performance indicators (KPIs) to evaluate operational success. Assist in conducting staff performance reviews
Compliance and Risk Management : In collaboration with our HR consulting firm, ensure compliance with industry regulations and internal policies, identify and mitigate risks, and oversee vacation and time-off requests.
Workplace Management : Oversee outside service vendors and office programs.

The ideal candidate will possess / be :

Success-driven, self-motivated, highly organized individual capable of analyzing, adapting, and thriving in a rapidly growing environment.

Ability to prioritize tasks and meet deadlines.

Consistent integrity and ethical standards.

Detail-oriented and organized.

Proactive and results-driven.

Adaptable to changing environments and challenges.

Collaborative, cooperative, and team-oriented.

Capable of delivering superior customer service.

Excellent interpersonal communication and writing skills.

Efficient project and time management skills.

Proficiency in MS Office (Word, Excel, Access, and Outlook), Adobe Acrobat, and ERP Software.

Excellent phone etiquette.

Desired experience and education :

Education : Bachelor’s degree in business administration, operations management, or a related field.

Experience : 5 years of experience in operations management or a related field.

Salary Range :

Base Salary : 85K – 110K (Based on qualifications and experience)

Benefits :

We believe deeply in our team philosophy and provide yearly bonuses based on our overall company profitability.

Our employees are the heartbeat of our agency, and your health is our best asset; we offer paid medical, dental, vision, and life insurance to help offset the cost of maintaining your health.

As a company, we recognize that our employees need time to rest, relax, rejuvenate, and spend time with family and friends, so we offer paid vacations and holidays.

We also recognize that our employees need financial stability in their retirement years, so we offer access to our simplified employee pension plan, which we also contribute annually to each employee.

Osborne Company, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We encourage applications from individuals of all backgrounds and experiences. All employment decisions are based on merit and business needs.

All interested candidates should submit their current resume and desired salary requirements to begin the application process.

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