What are the responsibilities and job description for the Help Desk Support Specialist position at OSC Edge?
As the Help Desk Support Specialist, the individual will provide technical expertise to government customers and provide day-to-day maintenance, support, and upgrades for operating systems, and workstations. In this role, the Help Desk Support Specialist will directly interface with customers to schedule and perform software installations and upgrades and maintains them in accordance with established policies and procedures.
Responsibilities:
- Provides quality customer support to ensure a positive experience as a customer service employee
- Responds to customer inquiries in-person, telephonically or via e-mail.
- Resolves customer issues through subject matter expertise, research, reproduction, and troubleshooting
- Participates in special projects as required
- Works under some supervision but also expected to utilize independent judgment and initiative. Work is reviewed for soundness of technical judgment, overall adequacy, and accuracy
- Keeps manager and team members informed. Participates actively within the team by sharing information
- Displays self-confidence and shows strong initiative. Demonstrates well-developed communication skills
- Operate and maintain hardware and software associated with standard IT service delivery
- Provides IT performance metrics/service reporting and documentation, and weekly IT Service
- Performs other tasks as required by OSC and the Government contracting office
Required Qualifications/Education and Experience:
- Associates degree in related discipline
- 4 years’ experience in related field
- A CE
- Sec CE
- Computing Environment Certification (currently Microsoft Windows 10)
- Ability to stand for long periods of time
- Ability to lift and carry 20-25 pounds
- Ability to stoop, bend and kneel
- Must have and maintain a Secret personnel clearance
Equal Employment Opportunity/M/F/disability/protected veteran status
