What are the responsibilities and job description for the Bilingual Customer Service Representative position at OSC Insurance Services?
This position is hybrid with 2 days in the Kennesaw office (but some training will take place in Kennesaw) and a schedule of 9:30am-6pm
Must be bilingual in Spanish
About OSC
OSC is a leading provider of compliance-driven tracking technology and insurance products and services for lenders, mortgage servicers and property investors. Coupled with advanced call centers, document processing and programming capabilities—and rigorous security and governance practices—OSC delivers fully integrated property insurance programs to some of the largest lenders and clients in the country. As a part of Breckenridge Insurance Group, we offer truly competitive lender-placed and related risk management solutions from a variety of top-rated, international insurance carriers who specialize in this industry.
Position Summary
The Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancelations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.
Duties and Responsibilities
- Answer inbound calls or place outbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
- Work account call queues call agency number given to obtain proof of coverage; call customers (on certain accounts) to obtain current insurance agency or carrier information.
- Check insurance websites for proof of coverage and printing proof for data entry
- Contact agent to verify Break In Coverage (BIC) dates
- Assist Customer Service Coordinator as needed
- Help in all other (Non Assigned) queues when needed
- Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines
- Attend departmental meetings as requested
- Maintain appropriate, professional working relationships with clients and other employees
- Other related projects as assigned
Qualifications:
- High school diploma or GED required
- One year of customer service experience, preferably in insurance, finance or banking, and in a call center environment.
- This is an entry-level position focused on learning workflows, policies and procedures. Property & Casualty insurance license is a strong plus.
- Fluent in Spanish is a must
Why choose us?
- Competitive Base Salary
- 17 PTO days each year and 9 company holidays plus 2 floating holidays
- Casual Dress Code
- Development Opportunities
- Tuition Assistance
- Company 401(k) match
If you are a self-motivated, results-oriented administrative professional who thrives in a fast-paced environment, please send your cover letter and resume to our Human Resources department.
EOE - qualified veterans and minorities are encouraged to apply
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- No nights
Application Question(s):
- What is your desired hourly rate?
Language:
- Spanish (Required)
Ability to Commute:
- Kennesaw, GA 30144 (Required)
Work Location: Hybrid remote in Kennesaw, GA 30144
Salary : $19