Quality Assurance Review Officer

General Description of Duties

NOTE TO INTERNAL APPLICANTS: INTERNAL CANDIDATES IN THE SAME CLASSIFICATION AND/OR PAY GRADE AS THE POSITION POSTED WILL NOT RECEIVE A PAY ADJUSTMENT IF SELECTED.

Salary: $27.55 ( Paramedic Incentive $10,500.00 annually)

Under direction, the purpose of the position is to review all Fire Incident Reports, Emergency Medical Services Patient Care Reports (PCR). Employees in this classification perform at entry professional level to function as the department's Health Insurance Portability Accountability Act (HIPAA) representative.

Essential Job Functions

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Develops and implements quality assurance processes for other department functions as needed; coordinates and manages assigned office operations to support departmental goals and objectives; coordinates activities with other departments and agencies as needed.
• Evaluates quality assurance procedures and recommends policies and procedures to improve efficiency and effectiveness of office operations; assists with specialized projects to support administrative processes of the department.
• Performs a variety of complex and specialized administrative functions, e.g., analyzing data, reports processing, documentation verification; gathers, interprets, and prepares data for studies, reports and recommendations.
• Coordinates the review of all Fire and EMS reports; reviews audio fire and medical reports generated to and from hospitals, Medical Control and on-scene operations.
• Coordinates the scheduling and implementation of skill re-mediation based on statistical information gathered from EMS PCR reviews.
• Meets with the EMS Officer and the Medical Director regularly to review and evaluate EMS PCR's generated by personnel.
• Provides protocol recommendations based on treatment patterns and outcomes.
• Prepares statistical reports on individual skills performed by all EMS personnel.
• Assists in gathering state reporting requirements data for both Fire and EMS reports.
• Attends meetings for the dissemination of information as required to assist the EMS division, Medical Director and Deputy Chiefs.
• Provides responsible assistance to ensure HIPAA standards are designed, developed, implemented and reviewed within the department.
• Serves as the HIPAA representative on a department level.
• Performs a variety of critical record keeping duties; manages and maintains department record keeping and filing systems relevant materials appropriate to assigned unit.
• Performs duties as assigned/necessary which are related, or logical in assignment to the position.
  
  

Minimum Qualifications

Education: High School Diploma or GED;

Experience: Four (4) years responsible experience in quality assurance review preferably in Fire Operations and Emergency Medical Services; or an equivalent combination of education, certification, training and/or experience.

Must possess a valid State of Florida Paramedic certification.

Must possess a valid Florida Driver's License.

Knowledge, Skills And Abilities

• Thorough knowledge of Fire and EMS quality assurance, department and regional protocols and HIPAA regulations.
• Thorough knowledge of modern records management techniques; skill in planning, organizing, and coordinating quality assurance review activities.
• Ability to read and interpret various reports and documents, e.g., Fire Incident Reports, Emergency Medical Services Patient Care Reports (PCR).
• Ability to understand, follow and supervise written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Skill in establishing and maintaining effective working relations with all levels of management, employees, other departments, officials and the general public; skill in the principles and techniques of customer service skills.
• Skill in preparing complex correspondence, summaries and reports in a clear and concise manner; skill in business English, e.g., correspondence formats, spelling, punctuation and grammar.
• Skill in performing routine mathematical computations and tabulations accurately and efficiently.
• Ability to access, operate and maintain various software applications.
• Ability to operate basic office equipment e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines.
• Skill in reading, updating and maintaining various records and files; skill in complex administrative support functions, e.g., records maintenance, data analysis, reports processing, documentation proofing.
  
  

Physical Requirements

Physical demand: Light

• 20 pounds maximum lifting
• Frequent (up to 2/3 of the time) lifting, carrying up to 10 lbs
• If less lifting involved will require significant walking/standing may be required
• If most sitting is involved will require will require push/pull on arm or leg controls
• Expressing or exchanging ideas by spoken word or perceiving sound by ear
• Physical agility is required in kneeling, bending, stooping, and reaching
  
  

Osceola County offers a comprehensive benefits package to fit the needs of our employees and their families. For additional information and details, visit the Osceola County Employee Benefits page.

01

Do you possess a High School Diploma?

• Yes
• No
  
  

02

Please list and explain your quality assurance review experience. (Experience must be demonstrated in the "Work Experience" section of the application.) If none, list N/A.

03

Do you have Quality Assurance Review Experience in Fire Operations and Emergency Medical Services? If yes, please explain. (Experience must be demonstrated in the "Work Experience" section of the application.) If none, list N/A

04

Do you currently possess a Florida Paramedic certification? If yes, please upload your certification.

• Yes
• No
  
  

05

Do you possess a valid Driver's License? If so, from what State?

06

Are you a U.S. Military Veteran?

• Yes
• No
  
  

07

Are you electing to claim Veteran's Preference? (If electing to claim Veteran's Preference, please make sure to complete the Veteran's Preference Eligibility Form located on the home page of NeoGov.)

• Yes
• No
  
  

Required Question