What are the responsibilities and job description for the Solid Waste Contract Compliance Supervisor position at Osceola County?
NOTE TO INTERNAL APPLICANTS: INTERNAL CANDIDATES IN THE SAME CLASSIFICATION AND/OR PAYGRADE AS THE POSITION POSTED WILL NOT RECEIVE A PAY ADJUSTMENT IF SELECTED.
Under limited direction, this position is responsible for overseeing all aspects of Solid Waste contract administration activities, including inspections, financial accounting, and customer service. Employees in this job classification function in a supervisory capacity to ensure vendor compliance with contract requirements. Work includes but is not limited to coordinating and monitoring the county-wide curbside collection and other solid waste-related contracts. The position requires collaboration with vendors, local municipalities, and other county divisions to maintain service standards, resolve contract-related issues, and enhance operational efficiency.
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Coordinates and monitors contract administration, compliance inspectors, and resolution of customer complaints.
- Supervises, trains, assigns, schedules, monitors, reviews, and evaluates the work of assigned staff.
- Coordinates updates to ordinances and procedures related to county-wide curbside collection and other solid waste contracts.
- Performs administrative functions related to Solid Waste management, including but not limited to budget preparation, financial analysis, cost control measures, expenditure tracking, and ensuring compliance with fiscal policies and regulations.
- Reviews and verifies the accuracy of the monthly payment for the residential curbside collection contract, ensuring proper reconciliation and compliance with contractual terms.
- Coordinates the creation and dissemination of Solid Waste related public information.
- Investigates and resolves contract-related problems and issues.
- Establishes and maintains record keeping systems, including spreadsheets and other software applications, to track and monitor contract compliance and fiscal records.
- Maintains relationships with local municipalities and neighboring county solid waste divisions to foster collaboration and coordination.
- Monitors citizen satisfaction, serving as a liaison between residents and vendors by evaluating waste haulers' performance, response times, and resolution of missed collections and other service complaints.
- Ensures vendor compliance with all contractual obligations, including legal requirements between Osceola County and collection vendors.
- Documents investigation findings, prepares appropriate dispositions, and distributes reports and correspondence to relevant personnel and management.
- Oversees the management of the customer call database, generating reports and making necessary adjustments regarding complaints and other essential details related to the collection program.
- Conducts on-site inspections to verify vendor adherence to contractual requirements and to uphold public safety standards.
- Performs duties as assigned/necessary which are related, or logical in assignment to the position.
Education: Bachelor’s Degree in Business Administration, Finance, or a closely related field.
Experience: Four (4) years’ responsible experience in monitoring contracts or an equivalent combination of education, certification, training, and/or experience that provides the requisite knowledge and skills to perform the essential job functions supplemented by at least one (1) year supervisory experience.
Miscellaneous: Must possess and maintain a valid Florida Driver’s License.
- Knowledge of applicable ordinance codes, service areas and service standards.
- Knowledge of the methods, practices and procedures of contract administration.
- Knowledge of supervisory methods, practices, and techniques.
- Skill in reading and interpreting maps and street guides.
- Skill in coordinating and monitoring contract administration activities.
- Ability to research, analyze and prepare reports, summaries, and correspondence.
- Ability to interact with the general public applying recognized customer service standards.
- Ability to review and interpret applicable local, state and federal regulations.
- Ability to resolve complaints and personnel related problems/issues.
- Ability to communicate effectively, both verbally and in writing.
- Skill in performing routine mathematical computations and tabulations accurately and efficiently.
- Skill in establishing and maintaining effective working relations with all levels of management, employees, other departments, officials and the general public; skill in the principles and techniques of customer service skills.
- Skill in preparing correspondence, summaries and reports in a clear and concise manner; skill in business English, e.g., correspondence formats, spelling, punctuation and grammar.
- Skill in performing routine mathematical computations and tabulations accurately and efficiently.
- Ability to access, operate and maintain various software applications.
- Ability to operate basic office equipment e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines.
- Skill in reading, updating and maintaining various records and files; skill in complex administrative support functions, e.g., records maintenance, data analysis, reports processing, documentation proofing.
PHYSICAL DEMAND REQUIREMENTS:
Physical Demand: Medium
- 20 pounds maximum lifting.
- Occasional (up to 1/3 of the work time) lifting, carrying up to 20 lbs.
- Good eyesight for production or safety of self and others.
- If less lifting is involved, will require significant walking/standing.
- If mostly sitting is involved, will require push/pull on arm or leg controls.
- Physical agility is required in kneeling, bending, stooping, and reaching.
Salary : $34
