Skincare Studio Manager

Join our fast growing beauty brand and become a fundamental member of our expanding team. We are looking for a savvy, passionate Spa Manager who is excited about client services, retail operations, sustainability, and beauty! The ideal candidate has a passion for Spa Operations, Brand Awareness and People Management and thrives in a fast-paced environment, and shares our commitment to wellness in both our products and work life balance. Our mission is to create effective, results-driven skincare that is safe for the planet and humankind.

Requirements

• Supervise staff to ensure all day-to-day standards and procedures are adhered to and delivered at the highest level
• Ensure all administration duties including but not limited to payroll, scheduling and expense/supply are maintained and effective
• Assist in training new staff for all positions
• Assist in making client reservations, check in guests, and offer recommendations or descriptions of services as necessary
• Handle all member/guests interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Resolve customer complaints; assist customers in all inquiries in connection with the Skincare Studio
• Support the growth of the Skincare Studio by requesting and supporting the creation of marketing campaigns, mailers, updates to the membership program, and all special offers
• Manage an annual operating budget, review financial results, and report progress to the SVP of People & Business Affairs on a weekly basis
• Create staffing models, review work schedules, and approve all personnel decisions
• Create and manage sales sales incentives for the Skincare Studio staff
  
  
  

Qualifications

• 4 years of experience in a a related industry role
• Experience with spa scheduling software, such as MangoMint is preferred.
• Excellent communication and interpersonal skills (oral, written, non-verbal, intuitive, psychic et al)
• Must be willing to fall in love with our products, meditate with our team and have fun while we work!
  
  
  

Compensation Range

Base salary range: $75,000-$85,000 (The actual compensation will depend on a variety of job-related factors which may include work experience and skill level).