What are the responsibilities and job description for the Lead Patient Navigator position at OSF HealthCare?
Full Remote Near OSF Location
This is a remote work from home position, must reside in IL or MI. Would need to be able to travel to Peoria for training and other required, rare occasions. Occasional in office attendance will be required.
Expected pay for this position is $22.90 - $26.94/hour. Actual pay will be determined by experience, skills and internal equity.
POSITION SUMMARY:
Performs patient retention outreach to re-align patients with another primary care provider when their provider leaves OSF.
Qualifications
REQUIRED QUALIFICATIONS:
Education: High School diploma or GED
Experience: 2 years of work experience in a medical or patient care setting or CNA/MOA, demonstrating strong use of medical terminology skills or 1 year of successful work experience, with proven results within a contact center in patient scheduling agent role or referrals specialist role, with a strong command of relevant Epic functionality. 6 months of experience delivering successful training and training support.
Other skills/knowledge: Moderate competency with MS Office, including basic knowledge of MS Excel. Outstanding communication, feedback, interpersonal skills, customer service, and organizational skills. Proven outstanding patient advocacy skills and ability to critically think to effectively guide the patient in real time. Demonstrated critical thinking and independent decision-making skills, with strong attention to detail.
PREFERRED QUALIFICATIONS:
Education: Associate’s degree in a healthcare, business, or related field. Certified Revenue Cycle Representative certification within 1 year of hire.
Experience: 1 year of experience in a Navigator role. Experience with training content development.
OSF HealthCare is an Equal Opportunity Employer.
Salary : $22 - $26
