What are the responsibilities and job description for the Telecomm Operator position at OSF HealthCare?
Starting pay for this position is $17.14/hour.
This job is located in Rockford,IL
PRN As Needed position
0-40 hours a week.
Coverage needed for all shifts- 1st, 2nd and 3rd shift.
POSITION SUMMARY: The telecommunications operator provides a positive first impression to callers and matches his/her request to available resources/services. Serves as a resource to internal/external callers regarding the physicians, mission partners, and services associated with this OSF facility and region. Responds in a calm, professional manner in handling patient/family concerns and effectively uses a variety of communication methods to respond to emergency situations.
Qualifications
REQUIRED QUALIFICATIONS: Education – High School diploma or GED Experience – Phone systems work or customer service, 1 year Other skills or knowledge - Strong customer service and interpersonal communication skills, keyboarding, knowledge of phone systems and basic computer software applications.
PREFERRED QUALIFICATIONS: Experience - Prior switchboard operator experience, especially in healthcare setting, 1-2 years.
OSF HealthCare is an Equal Opportunity Employer.
Salary : $17
