What are the responsibilities and job description for the Vendor Service Specialist position at OSF HealthCare?
About Pointcore, Inc.
Pointcore serves the healthcare industry through proven excellence in key services that enable patient care including technology services (application, IT, network and cybersecurity), healthcare technology management (HTM or biomedical equipment services), supply chain, business and construction. As an extension of OSF HealthCare, one of the nation’s leading healthcare organizations, Pointcore leverages decades of experience serving hospitals and clinics of all sizes to extend resources, share cost and utilize common infrastructure with external clients, all to the benefit of patients. Learn more about Pointcore innovation by following us on LinkedIn and at Pointcore.com.
Expected pay for this position is $26.46 - $31.13/hour. Actual pay will be determined by experience, skills and internal equity.
POSITION SUMMARY:
The Vendor Service Specialist is responsible for facilitating seamless communication between our organization and its vendors, ensuring timely service delivery, documentation, issue resolution & escalation, and contributing to the overall efficiency of our team. The Vendor Service Specialist is responsible for a consistent service excellence experience by delivering high quality, value-based service.
Qualifications
REQUIRED QUALIFICATIONS:
Education: High School/GED
Experience: 2 years' experience in a dedicated customer service role or managing vendor service scheduling.
1 year of experience documenting service activities in a Computerized Maintenance Management System.
Licensure/ Certification: N/A
Other Skills/ Knowledge: Detail-oriented with excellent organizational and multitasking abilities. Ability to work collaboratively in a fast-paced environment. Familiarity with medical equipment management and regulatory requirements. Demonstrated proficiency in English. Demonstrated strong interpersonal communication and customer service skills. Demonstrated problem solving and multi-tasking skills
PREFERRED QUALIFICATIONS: Education: Associates Degree in Business Administration, Supply Chain Management, or a related field.
Experience: Previous Help Desk support experience. Demonstrated experience in vendor coordination or a related role. Experience in healthcare setting. Demonstrated Computerized Maintenance Management System (CMMS) experience.
Licensure/ Certification: N/A
Other Skills/ Knowledge: N/A
OSF HealthCare is an Equal Opportunity Employer.
Salary : $26 - $31
