What are the responsibilities and job description for the Front Office Assistant Internal Medicine position at OSF Saint Francis Medical Center?
Overview
Job Description
Pay for this position is $19.37 per hour.
Position Summary
The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person.
Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration.
Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met.
Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.
Qualifications
REQUIRED QUALIFICATIONS:
Job Description
Pay for this position is $19.37 per hour.
Position Summary
The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person.
Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration.
Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met.
Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.
Qualifications
REQUIRED QUALIFICATIONS:
- Education - High school or GED equivalent
- Customer service experience.
- Typing, filing, telephone skills
- Basic Microsoft application basic proficiency
- Excellent Customer Service skills
- Basic knowledge of medical terminology, ICD-10 and CPT codes Other skills/knowledge
- Electronic Medical Record experience
Salary : $19
