Desktop Support Technician I (569)

Desktop Support Technician I

OSG USA, INC. is a leading manufacturer of taps, endmills, drills, and indexable cutting tools. OSG also serves the fastener industry by offering a complete line of thread rolling, flat, cylindrical, and planetary rack and trim dies. The company markets its products to numerous industries, including automotive , die mold , aerospace , energy , heavy industry , and dental .

Position Summary

We are seeking a Desktop Support Technician Ito join our growing team! The Desktop Support Technician I provides first level of support for end user issues/requests and participates in the new user setup and configuration process on desktop/laptop computers to ensure that hardware and software are functioning properly. This position must have the ability to diagnose problems and troubleshoot by phone and on site as well as coordinating third party repairs/purchases with outside vendors.

Job Functions For An Desktop Support Technician I

• Provides first level of support for end user hardware and software issues/requests
• Assist other IT staff members with support request when needed
• Responsible for corporate IMAC (Installs, Moves, Additions, Changes) at various locations
• Imaging of new laptops and desktops for deployment
• Ensures deployed hardware and software are functioning properly
• Assists in maintaining hardware and software inventory
• Configures and supports corporate VOIP accounts
• Meets corporate SLA’s for IT Helpdesk Ticket System
• Work directly with all levels of employees to troubleshoot user issues remotely as well as in person
• Coordinates third party repairs and purchases of parts and repairs with outside vendors
• Test and recommend new hardware and software solutions
• May involve limited travel to service/visit offices based on necessity
• Other duties as assigned
  
  

Qualifications For a Desktop Support Technician I

• HS Diploma/GED or equivalent
• Results driven attitude with the initiative to take on new responsibilities and independently manage assigned projects
• Experience handling support requests in a technical support role
• Experience with Microsoft Office Products, Windows operating systems, and E-mail products (MS Outlook and MS Exchange, Office 365 a plus)
• Ability to troubleshoot and resolve issues arising from everyday users and PC hardware
• Demonstrated analytic, written, and oral communications skills
• Good understanding of current technologies and ability to learn new technologies independently
  
  

Preferred Qualifications For a Desktop Support Technician I

• Bachelor’s degree - preferred in IT, technical, or related field
• Related IT Certifications
• Previous experience providing desktop support within IT field
• Experience installing and maintaining user related software applications
• Experience with PC imaging solution
• Experience with Enterprise Security Solutions (AV, EDR, etc.)
  
  

Benefits: Excellent, Low-Cost Benefits

• 401K Tax Deferral & Profit-Sharing Plan with full employer match up to 6%
• Comprehensive Premium PPO medical plan, dental and vision coverage
• Wellness Program Incentive - earn discounts on your medical premiums
• Flexible Savings Account (for medical and dependent care)
• Company-paid Employee Basic Life/Dependent Life Insurance
• Company-paid Short Term and Long-Term Disability Insurance
• Begin accruing vacation immediately
• Up to 15 PTO days in your first year
• Up to 3 Flex days each year
• Ten paid holidays
• Tuition reimbursement program
• Employee Assistance Program
  
  

Physical Working Demands

• To perform the duties of this job, an individual must be able to read, write, understand, and communicate by telephone using the English Language.
• While performing the duties of this job, the employee is regularly required to sit for long periods (3-4 hours at a time). The employee is frequently required to use hands for typing, 10-key operation, telephone dialing, and feeling objects, tools, or controls. Must be able to talk and hear.
• Specific vision abilities required for this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to enter information into a computer.
  
  

Compensation: The salary range is $46,700-$58,700 depending on experience, plus quarterly bonus potential.

Reports to: IT Infrastructure Manager

Job Type: Full-time, Exempt

Hours: 8 a.m – 5 p.m. Hybrid work schedule. Must live within an hour of our location.

Location: OSG USA, Inc., 620 Stetson Avenue, St. Charles, IL 60174

We welcome the opportunity to speak with you about becoming part of our team. Learn more about OSG USA, Inc. at www.osgtool.com .