What are the responsibilities and job description for the Bank Customer Service Representative position at Osgood Bank?
Bank Customer Service Representative Job Description
We are looking for a friendly and professional person to join our growing service team. Osgood Bank is a community bank with branches located in Osgood, Fort Loramie, Chickasaw, and Lakeview, OH. We have been in business for over 100 years and strive to provide the highest degree of customer satisfaction and innovative customer products.
Summary of Position Requirements for Bank Customer Service Representative:
- Greet customers and answer phones promptly and with a friendly attitude.
- Build customer rapport.
- Familiar with bank products and services to recommend and refer new services to customers based on their needs.
- Ensure proper storage and security of currency in cash drawers and vaults.
- Adhere to all bank security standards – including dual control requirements.
- Identifying acceptable types of identification and handling of forged and altered identification.
- Knowledge of funds availability rules and placing Regulation CC Holds when necessary.
- Processing a variety of transactions, including withdrawals from deposit accounts, payments to loans/credit cards and advances from lines of credit.
- Scanning and imaging documentation and completing workflows.
- Assist others with miscellaneous tasks, mailings, and calls.
- Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers through applying our service standards.
- Maintains the highest level of confidentiality with all information obtained.
Qualifications for a Bank Customer Service Representative:
- High School Diploma or (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions.
- Comfortable using computer systems and computer programs.
- Basic mathematical skills.
- Customer Service Experience
- Bank Customer Service Representative experience preferred
Physical Requirements for a Bank Customer Service Representative:
- Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- Regularly required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
- Occasionally lift and/or move up to twenty-five pounds.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Relocate:
- Fort Loramie, OH 45845: Relocate before starting work (Required)
Work Location: In person
