What are the responsibilities and job description for the Customer Service Manager position at Oshkosh Coil Spring, Inc.?
Oshkosh Coil Spring is a family-owned manufacturer of industrial springs & wire forms. We are seeking a Customer Service Manager.
The Customer Service role involves processing new and existing orders while working with shipping to verify stock, review inventory and freight logs. Additionally, this role will process customer quotes, pricing histories and scheduling availability to provide accurate and complete entry of orders. This role goes beyond data entry.
The Customer Service Manager will learn and oversee the duties of the customer service representatives, and answer customer questions to help resolve customer service concerns by providing problem-solving resources. The Manager will manage the customer service staff, communicate job expectations, and conduct performance evaluations. The Manager will enforce company policies, procedures, and best practices. The Manager is part of the ISO management team.
Requirements:
- Proven experience as a customer service manager
- A working knowledge of customer service software, production software and databases.
- Highly proficient in Excel, Microsoft Word, and Outlook
- Strong decision-making skills
- A strong attention to detail and an eye for accuracy
- Strong investigative and cross-checking skills
- Previous experience in a fast-paced manufacturing setting is a plus
Education & Experience:
- Three to five years as a customer service manager or equivalent experience
Benefits: Oshkosh Coil Spring offers: Health, dental & vision insurances; life insurance, voluntary term life insurance, disability insurance, accident & critical illness insurance, vacation, paid holidays, matching 401(k) and profit-sharing. We offer competitive wages and above market average compensation for the right individual.
Job Type: Full-time
Job Type: Full-time
Pay: From $62,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Shift:
- Day shift
Experience:
- Leadership: 3 years (Preferred)
- Customer service: 3 years (Required)
- Pricing: 3 years (Preferred)
- Manufacturing: 2 years (Required)
Language:
- English (Required)
Work Location: In person
Salary : $62,000
