What are the responsibilities and job description for the Customer Support Representative position at OSI Corporate Office?
Description :
Ocean State Innovations, a premier global source of textile products and services, is looking for someone to join our Customer Service team. This is a critical role and will require someone with strong organizational and communication skills. Job responsibilities will include :
- Entering sales orders
- Providing customers with product documentation and other required paperwork
- Providing customers with order status updates
- Coordinating logistics for all shipments and export paperwork
- Maintaining samples and sending samples to external lab as appropriate
- Previewing test reports and identifying any testing issues
- Following testing with labs and maintaining updates for the office
- Maintaining and filing internal and external test reports
- Contacting outsourced lab for any outstanding reports needed
- Entering manufacturing orders for plant divisions
- Coordinating / following vendor mfg. orders and confirming updates
- Completing SLI's, Commercial Invoices, COC'S and COO's
- Answering phones as needed
- Entry and Reconciliation of inventory
- Filing all headers received
- Sending out all UPS packages
- Answering phones as needed
- Providing backup support for any team member, as needed
- Other duties as assigned
Requirements : 1 year prior experience in customer service / administrative work.
Ocean State Innovations offers comprehensive benefits including Medical / Dental / Vision, Company paid Life, STD, LTD, Education Assistance, 401(k) matching, Paid time off, holiday pay, and Yearly Bonus eligibility.
Requirements :
Requirements : 1 year prior experience in customer service / administrative work.
Equal Opportunity Employer, including disability / protected veterans
Compensation details : 24-26 Hourly Wage
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