What are the responsibilities and job description for the MAC IT Specialist position at OSI Digital?
Job Description
Job Description
Role : MAC IT Specialist
Location : Huntington Beach, CA
JAMF PRO & M365 endpoint administration experience is a MUST
We are looking for a Mac IT Support Lead with strong debugging / troubleshooting skills in MAC / Apple. The resource should have strong understanding of support systems -SLAs, monitoring processes and handling tickets.
Responsibilities :
Experience with Apple laptop / Apple devices / MAC Operating systems, JAMF endpoint management system in an enterprise environment
Strong experience with latest technologies with Macintosh systems and computers
Provide support maintaining laptop / desktop provisioning procedures for Apple endpoints
Strong experience with desktop lease refresh, VDI implementation, OSX deploy automation, and application upgrades.
Provide guidance and training to the IT Helpdesk team, ensuring they are well-equipped to handle day-to-day tasks.
Report on Key Performance Indicator (KPI) reports based on the team's performance.
Oversee the management of software and hardware licenses, including Adobe, M365, Cisco, and certification renewals.
Manage the onboarding and offboarding processes on a weekly basis and generate monthly reports on asset lease status.
Conduct an annual assessment of assets and ensure efficient inventory management
Facilitate general IT procurement, including the purchase of hardware and software. Manage documentation and approvals for these acquisitions.
2-3 years of strong MAC experience
Excellent customer service and communication skills
Keep a pulse on the job market with advanced job matching technology.
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