What are the responsibilities and job description for the Service Desk Analyst position at OSI Digital?
Job Description
Role: Service Desk Analyst
Location: Irvine, CA
Duration: Full Time
Summary
OSI Digital is currently actively hiring for a Service Desk Analyst to join our team as a Full Time Employee. An ideal candidate will bring 3-5 years of service desk experience along with great written and verbal communication skills.
Responsibilities:
• Provides support to end-users including identifying, researching and resolving technical problems, responding to telephone calls, e-mails, and requests for technical support, and differentiating technical problems from users
• Use experience and judgment to plan and accomplish goals. Must have the ability to recognize problem areas, define solutions, and implement those solutions in a timely manner
• Ingest current processes used within the IT organization to identify areas for improvement.
• Installs approved software releases, system upgrades, patches and resolves software related problems
• Author support and process documentation for multiple systems deployed throughout the organization
• Deploy new or replace existing end-user hardware
• Perform other duties as assigned
Requirements:
• Bachelor's Degree or equivalent industry experience
• Minimum of 3-5 years' experience in a helpdesk environment
• Hands on experience with Windows 7, Window 10, MS Office applications
• Functional knowledge of O365, Active Directory, Citrix, Damware, SCCM, ServiceNow
• Both hardware and software support experience
• Strong written and verbal communication skills
• Experience deploying and supporting desktops, laptops and printers
• Mobile support
Company Overview
OSI Digital, Inc., (formerly OSI Consulting, Inc.) provides purpose-built business and technology solutions that optimize performance to enable data-driven outcomes for our customers. OSI accelerates digital transformation by offering integrated solutions that capture, secure, integrate, analyze and optimize data. Our services include the design, development and implementation of new solutions as well as the ongoing management, enhancement and support of our customers’ existing business systems.
OSI Digital was founded in 1993, in California and has since expanded to a team of over 1,400 employees worldwide. We have offices in the US, Canada, India, Philippines, Dubai and Australia. Our main o shore delivery center of excellence is located at our state-of-the-art campus in Hyderabad, India, with additional locations in Chennai, Delhi and Bangalore. For over 25 years, we have supported a diverse portfolio of customers across various industries, including: Software & Business Services, Financial Services, Life Sciences & Healthcare, Manufacturing, Energy, Retail and Agriculture.
Our client base ranges from start-ups to Fortune 500 corporations, including: Exelon, GE, Hyundai, Toyota, Gilead, Allergan, Yamaha, Gap and Skechers. OSI Digital has developed strong partner alliances with the world’s leading technology providers such as Tableau, Salesforce, Oracle, Microsoft, GE, Amazon Web Services, Dell Boomi and Red Hat.
