Benefits Coordinator

As a premier global food provider, the OSI Group partners with the world’s leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers.

The salary range posted represents the low and high end of OSI’s salary range for this position. Salaries will vary based on various factors, including but not limited to, location, education, skills, experience and performance. Base salary is one component of OSI’s overall total rewards package. Other components may include bonuses, special pay programs, comprehensive time off, 401k with match and a full suite of benefit offerings for you and your family.

This role is responsible for managing production operations at the facility level to ensure that established goals and objectives with regards to quality, team member engagement, price, safety, efficiency, and customer requirements are achieved

This role is responsible for providing accurate and timely support to employee benefit activities that include, but are not limited to; eligibility, enrollment, billing, issue resolution, and compliance. This role will assist with the implementation of new benefit initiatives for the company as applicable as well as be a key team member during the annual enrollment process. This role will work with various HR teams, vendor partners, key point of contact for employees with benefits questions, provides timely responses and excellent customer service.

Job Responsibilities

• Respond to employee benefit inquiries, contacting vendors as required to resolve issues, escalating and partnering with other team members as appropriate.
• Coordinate with the field HR teams for plan education and enrollments (including new hires, qualified life events, online approvals)
• Process monthly employee benefit billing by generating billing reports from internal and external systems and generating check requests.
• Prepare and distribute required employee mailings and disclosures including COBRA notices and other requirements as they occur from time to time.
• Assist with the annual 401(k) plan audits
• Monitor the file feed reports for the benefit vendors for issues and errors and work with the appropriate parties for resolution.
• Maintain employee benefit files, process employee benefit changes on vendor portals, create new employee benefit file folders, and perform other related file maintenance.
• Administer the Tuition Reimbursement program
• Support the annual enrollment process by preparing communication materials, interacting with vendors on program changes or employee elections.
• Prepare and distribute, upon approval, employee communication and marketing materials such as vendor promotions, event posters, and other communications as may be necessary.
• Respond to, prepare and file, medical child support orders.
• Job responsibilities include access to HIPPA protected health information, such as employee must comply with HIPPA Privacy and Security requirements and policies.
• Upholds the security of and confidentiality of documents and data within area of responsibility.
• This role has the responsibility to understand and places in practice appropriate safety procedures. This responsibility is achieved through education, training, use of protective equipment (as applicable) and by following safety policies, regulations, standards, and laws.
• Perform other duties as assigned.
  
  

Experience & Skills

• 3-5 years of experience in related field is preferred.
• Experience in employee benefits
• Excellent written and verbal communication skills
• Excellent proficiency in all Microsoft Office Suite Products.
• Ability to problem-solve and work successfully in a team environment.
• Gives attention to detail and follows instruction.
• Ability to stay organized and multi-task efficiently.
• Ability to effectively present information and respond to questions.
• HRIS experience (UKG/Kronos is a plus)
  
  

Education

• BA/BS or equivalent is preferred.
  
  

Work Environment

• Work is generally performed within a business professional office environment, with standard office equipment available.
• Work conditions are typical of an office environment.
• This role does not require any domestic travel
• Position may require the physical agility of lifting up to 15 pounds
• Position may require frequent and/or infrequent of bending, squatting, pushing, pulling, stretching/reaching, use hands or fingers, talk, hear, feel objects, tools, controls and standing/walking on concrete flooring.
• Position may require the physical ability to stand/walk for Less than 4 hours.