Customer Relationship Coordinator

As Business Unit Automotive & Speciality Lamps we support our vision and strategy by expanding our leading position in the automotive lighting market in OEM and Aftermarket. We are in a global leadership position in the automotive lamps business in traditional and LED applications and offer industry leading products in LED lighting to global OEM customers (e.g. with exchangeable LED light sources). We also tackle new growth opportunities in the Aftermarket with our automotive care and equipment portfolio.

Customer Relationship Coordinator Job Responsibilities:

• Communicate with external and internal consumers/customers daily.
• Respond to consumer inquiries (via telephone and SalesForce) regarding warranty and product technical support.
• Respond to customer inquiries (via telephone and email) regarding product availability, pricing, and order tracking.
• Enter and manage orders including price verification, confirming inventory availability and customer credit status.
• Ability to multitask in a fast-paced work environment with minimal oversight.
• Ability to learn product technical information and aptitude relative to the automotive and lighting industries.

Customer Relationship Coordinator Qualifications / Skills:

• Ability to speak Spanish or French is a plus
• Customer-focused
• Excellent communication skills (written and verbal)
• Strong organizational skills
• Time management
• Troubleshooting
• Multi-tasking
• Team-focused but self-driven
• Ability to work with a variety of systems including:
  • Outlook
  • SalesForce
  • SAP
  • Teams
  • Excel
  • Other Microsoft Office and web-based applications as needed

Education and Experience:

• High school diploma or equivalent
• Previous Customer Service and/or SAP experience are a plus

ams OSRAM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact the local Recruiter, Hiring Manager or HR Manager in the location in which you are applying for.