Technical Support Specialist III (Security and Emergency Management/Transportation)

Technology Specialist III (TSS III) - Security and Emergency Management/Transportation Department
Hours: 8 hours/day; 5 days/week; all year round

General Purpose of Job:
To inspire and prepare all students with the confidence, courage and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning by managing the District-Wide system, including user training, hardware and software problem solving, and providing system support for Security and Emergency Management/Transportation systems and software.

Description:
Support District-Wide system, including user training, hardware and software problem solving, for Security and Emergency Management/Transportation systems and software systems and reporting.

Essential Duties and Responsibilities:

• Providing technical support to District users on Security and Emergency Management/Transportation systems and software
• Investigating, researching, documenting, reporting and solving problems encountered that affect Osseos use of Security and Emergency Management/Transportation systems and software within our organization.
• Monitoring student data.
• Providing technical support to District user related to Security and Emergency Management/Transportation systems and software.
• Developing and revising user friendly documentation for proper use of Security and Emergency Management/Transportation systems and software.
• Providing training and instruction to system users on Security and Emergency Management/Transportation systems and software.
• Retraining staff on new releases of software and updating users on Security and Emergency Management/Transportation systems and software
• Planning, organizing, executing and managing Security and Emergency Management/Transportation systems and software system to ensure proper operation and uptime.
• Visiting District locations to maintain, troubleshoot, and resolve issues with Security and Emergency Management systems.
• Serving as a contact person as required for Security and Emergency Management/Transportation systems and software.
• Monitoring and directing activities of personnel associated with Security and Emergency Management/Transportation systems and software.
• Monitoring system integrity and security.
• Insuring and maintaining the confidentiality of district data files.
• Designing and generating customized reports as necessary to meet the needs of the District.
• Analyzing Security and Emergency Management/Transportation systems and software and determining if local customized applications can be utilized to optimize system performance. If so, designing customized applications. If not, recommending program enhancements to district vendor.
• Performing other duties of a like or similar nature as assigned.

Required Qualifications:

• Minimum of associate degree or a two-year college or technical school certification.
• A minimum of 3 years of prior related work experience is needed to gain entry into this job.

Preferred Qualifications

• Bachelor’s Degree Preferred Coursework in Management Information Systems or a closely related field.
• Desired three years District experience using system applications.
• Experience working with physical security and transportation systems and software.

Knowledge and skills required to perform the essential functions of the job:

• Demonstrable ability to manage large data processing applications including design, implementations, training and coordination.
• Ability to communicate effectively and collaborate with district staff and vendors; possess strong verbal and written skills.
• Ability to analyze and solve difficult problems and design temporary work-arounds.
• Ability to analyze and attend to details with a high degree of accuracy.
• Ability to work efficiently under the pressure of project deadlines.

Physical Job Requirements:

• Continuously, use hands dexterously, talk, and hear.
• Frequently, stand, sit, walk, and carry items up to 10lbs.
• Occasionally, reach with hands and arms, climb ladders, crouch, lift items between 25lbs and 75lbs.

Job Type: Full-time, Full-year
Hourly Rate Range: Class V per contract: $26.67 to $34.41 per hour
Bargaining unit: Hourly Technical, which may be found on the Employee Contracts page
Start Date: 07/01/2025

Osseo Area Schools offers:

• Meaningful and impactful work
• Opportunities to grow professionally
• Comprehensive benefits package
• and more

Equal Employment Opportunity Statement:

Osseo Area School District ISD 279 is an Equal Opportunity, and veteran-friendly employer.
Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information, view the District’s Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy.

Veteran’s Preference: If you are an eligible veteran, please submit a legible copy of your DD214 with your application.

Accommodation: If you have a disability that requires an accommodation during the selection process, please email Human Resources at HR@district279.org or call 763-391-7007.

Background Check Upon Conditional Offer:
Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case-by-case basis.