What are the responsibilities and job description for the Call Center Delivery Support position at OST?
Job description
Are you ready to be a part of a winning team? OST is a family owned and operated company dedicated to providing the highest levels of customer service in the industry. We are looking for motivated individuals who want to be part of a growing organization. This is an entry level position, for someone looking to gain experience in transportation and logistics. An OST employee works directly with the customer and delivery teams to ensure we exceed customer expectations. Home Delivery Support Staff is expected to resolve any emerging problems with accuracy and efficiency. They are confident at troubleshooting and analyzing delivery exceptions and customer escalations. It is essential to the success of this position to provide excellent customer service, respond timely and effectively to delivery teams and customer inquiries.
Responsibilities
- May support delivery teams while loading to ensure accurate and timely load times.
- Support delivery teams throughout the delivery process to ensure complete delivery execution.
- Identify and assess customer’s needs to ensure the highest levels of customer satisfaction.
- Support delivery teams and customers with real time solutions when issues arise.
- Build relationships and trust with customer accounts through open interactive communication.
Skills
- Customer Service
- Familiar with Microsoft Office (Word & Excel) Google, Docs / Sheets
- High level of analytical skills to identify opportunities and provide solutions.
- Ability to multitask, prioritize, and manage time effectively
- Ability to work in a team environment
- Bi-lingual Spanish (preferred)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Starting pay $17
Part time
Position: Call Center Dispatcher – Home Delivery Support
Site location: OST Corporate Office Riverside, Ca 92504
Job Type: Part-time
Pay: $17.00 - $22.00 per hour
Schedule:
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $17 - $22
