What are the responsibilities and job description for the Customer Service Representative American Family Insurance NO INSURANCE EXPERIENCE NECESSARY position at Ostby & Associates, Inc.?
Job Description
Job Description
Location : Downtown Moorhead, MN
Job Summary :
YOU DO NOT NEED TO KNOW ANYTHING ABOUT INSURANCE FOR THIS POSITION! We will train! Are you extremely organized, and able to multi task in a fast paced environment? Have people told you that you are awesome to work with? Do customers ask for you by name? Do people tell you "I don't know how you keep track of that" or "you are the most organized person I know?" Then YOU are the person we are looking for! We are growing and adding to our team in our downtown Moorhead office.
Job Description :
Serve as the primary contact for customer service. Answer inbound phone calls on a multi line phone system; screen and forward the calls accordingly.
Assist walk in clients with payments, billing inquiries, filing claims, and policy changes.
Ability to remain focused and multi-task in a fast paced environment.
After training, this role explains insurance coverages to clients, and makes changes to existing policies.
Strong technology skills & learns fast.
Help plan and assist with client appreciation events, such as Customer appreciation day at the movies every January.
Maintain a clean, organized, and well-stocked reception and supply area.
You must have a true passion for customer service to succeed in this role. Key qualities : patience, compassion, and empathy.
Insurance license :
After 90 days of employment, our candidate will take an insurance license training course, and pass a test to get their insurance license. Study time is given during the work day, and all expenses are employer paid. In our 29 year history, we have never had a team member who didn't pass. In order to be issued an insurance license, the states of North Dakota and Minnesota run a criminal background check. Our applicant must meet the state requirements to become licensed.
Qualifications needed :
Minimum of 2 years in customer service at a customer service counter, bank, office, retail store, or as an assistant manager.
Management or shift lead experience is a plus.
Minimum of high school diploma or GED.
Experience with the multi-line phone system, printer, copier, scanner.
Excellent computer skills, including Microsoft Word, basic Excel, Outlook, and Teams.
Must be able to pass the state insurance license background check.
Strong written & verbal communication skills, problem-solving, and ability to maintain a customer-focused approach.
High level of organization and attention to detail.
Experience with enforcing company policies and relay to clients and / or co-workers is preferred.
Work Environment :
Full-time position. Monday to Friday 8 : 00 to 5 : 00pm. No evenings, weekends, or holidays.
Office-based and will not become a remote position.
Option to work remotely on snow days.
Compensation and Benefits :
Competitive salary based on experience. The minimum salary for entry level is $47,500 and will increase based on relevant experience.
Bonus and commission based on performance.
Comprehensive benefits package, including health insurance, dental, vision, retirement plan, paid holidays, & paid time off.
Every other Friday off from Memorial Day to Labor Day if our agency is on track for goals.
Opportunities for professional development and career advancement.
About our team :
We are a team of 4, which includes our agency owner, agency manager, and customer service professionals.
We have been in business in Moorhead since 1996 and have a very established client base.
Our team is award winning, and very dynamic. We like to have FUN and achieve TOGETHER.
We frequently have coffee or lunches brought into our office. We celebrate WINS together.
Our team members are employees of Ostby & Associates, Inc. which is an independently operated branch of American Family.
Check out our Google reviews and read what our customers say about us!
Potential for advancement.
Start date :
This position will start as soon as we find the right candidate. We are excited to meet you! Apply today.
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