What are the responsibilities and job description for the Hybrid Salesforce Business Analyst position at OSTechnical?
Job Details
This is mostly on-site at the Irvine Office, Contract to hire Full Time Role.
No third party candidates please. We can not sponsor or transfer visas.
The Sr. Business Analyst will play a key role in supporting a Salesforce CRM system, working closely with senior leaders and users to improve customer relationship management and operational efficiency. This position will be responsible for analyzing complex business processes, gathering and interpreting user requirements, and translating them into technical solutions. The analyst will also oversee workflow design, documentation, and testing, ensuring alignment with the Software Development Life Cycle (SDLC).
Key Responsibilities:
This role will manage major CRM and web system projects, leading requirements gathering, functional design, testing, and documentation. Acting as the CRM functional expert, the Sr. Business Analyst will work with cross-functional teams to enhance system capabilities, recommend solutions for the commercial real estate industry, and facilitate User Acceptance Testing (UAT). Responsibilities also include producing system documentation, process maps, and gap analyses while serving as a liaison between business and IT teams.
Qualifications & Skills:
The ideal candidate will have a Bachelor s degree in Business Administration, Computer Science, or a related field, with 7 years of experience, including 5 years as a CRM Business Analyst. Salesforce Sales Cloud expertise is required, along with knowledge of Salesforce Reports and Dashboards, SQL/SOQL, and real estate industry applications (e.g., MRI). Candidates must have strong analytical, problem-solving, and communication skills and be comfortable leading UAT sessions and project meetings.
Work Environment:
This is an on-site role, requiring 4 days per week in the office. he Salesforce Certified Administrator credential is preferred.
This position is ideal for someone passionate about CRM solutions, business process improvements, and technology-driven efficiency in a fast-paced environment.
