Case Manager Paralegal

Status: Full-time

Salary: $38,000 – $45,000

Raises and bonuses based on performance

Job Summary:

The Case Manager Paralegal is a fast-paced, high-pressure role designed for individuals who thrive under deadlines and take pride in delivering results. You will be the backbone of our personal injury cases, managing every detail from treatment updates to demand preparation and settlement disbursements.

This is not a job for the faint-hearted—every day will challenge you to think critically, act decisively, and communicate effectively with clients, attorneys, doctors, and insurance companies.

If you’re ready to work hard, stay organized, and make a meaningful impact, we want to hear from you.

If pressure isn’t your thing, this isn’t the role for you.

Competencies:

The ideal candidate for this role thrives under pressure, demonstrating exceptional organizational skills and meticulous attention to detail in managing complex personal injury cases. They possess a natural ability to empathize with clients, balancing compassion with professionalism, and are skilled at building strong, trusting relationships.

Clear and effective communication is second nature, enabling seamless coordination with attorneys, clients, and external stakeholders.

This individual is a proactive problem-solver who anticipates challenges, finds solutions, and keeps cases moving forward efficiently. Their ability to prioritize tasks and meet deadlines in a dynamic environment ensures every case receives the attention it deserves.

Collaborative by nature, they work seamlessly with team members, contributing to a culture of excellence and accountability.

Work Activities:

Client communication

• Serve as the primary point of contact for clients, providing updates on treatment progress and case status.
• Respond promptly to client calls, texts, and messages.
• Schedule meetings between attorneys and clients, including in-office and in-home visits.
• Facilitate monthly treatment updates and maintain open communication throughout the case lifecycle.
• Conduct recorded calls with insurance companies and coordinate calls with doctors during the treatment process.

Treatment Process Coordination

• Maintain accurate and up-to-date treatment records for all clients.
• Monitor and document treatment updates to ensure cases are progressing appropriately.

Insurance Company Communication

• Draft and submit Letters of Representation (LORs) and letters of preservation.
• Respond to inquiries from insurance adjusters through calls and correspondence.
• Manage property damage (PD) and medical payment (MP) claims, subject to attorney approval.
• Inquire about policy limits and ensure timely communication regarding demands.

Demand Preparation and Follow-Ups

• Prepare case files for demand submission and coordinate with EvenUp for final demand letters.
• Confirm demand submission preferences with insurance companies.
• Follow up on demands when insurers are unresponsive to ensure timely case resolution.

Organize and Maintain Client Files

• Review and organize medical records daily.
• Summarize client expenses and update as needed.
• Request and review FOIA/police reports, DMAS letters, CMS cases, and other health insurance documents.
• Track and address liens and work with Archtrieval to ensure accurate record retrieval.
• Collaborate with the Records Specialist to resolve issues related to incomplete or missing records.

Help Develop Client Damages Model

• Prepare summaries of evidence (SOEs) and calculate lost wages.
• Collaborate with attorneys to identify and document key damages for each case.

Liability Investigation

• Identify and interview witnesses.
• Request and monitor traffic court conviction records.
• Draft and submit letters of preservation.

Settlements

• Prepare and manage disbursement documents.
• Confirm lien balances and oversee Medicare set-aside accounts as necessary.
• Ensure all settlements comply with legal and procedural requirements.

Completing Administrative Tasks:

• Scanning documents
• Scheduling phone calls, meetings, mediations, trial dates, etc.
• Creating electronic documents
• Organizing electronic documents
• Calling and emailing various outside contacts: attorneys, paralegals, court staff, etc.

Active Learning:

• Attending occasional conferences and seminars
• Reading various books on teamwork and business
• Weekly/Monthly meetings

Tools and Equipment Used:

• Apple OS
• Computer
• Electronic Case File Management: including scanning, creating electronic documents and organizing electronic documents
• Email
• Google Chat
• Microsoft Office (Word, Excel)
• MyCase Case Management Software
• Office Telephone

Job context:

Osterbind Law, PLLC is a growing, family run law firm in Lynchburg, Virginia that specializes in injury and disability law. The environment is fast paced and offers a comfortable and collaborative work environment as well as competitive compensation.

The Lynchburg case manager paralegal job will work with a variety of people, mainly attorneys, court staff, paralegals, referral sources, current clients, past clients and potential clients. The hours will be 8:00 AM to 5:00 PM Monday through Friday (business hours) with one hour provided for lunch.

Work performance:

Performance in this position will be evaluated by Hannah Bowie, Esq./Cameron Andrews, Esq. Performance will be evaluated on the following:

• Ability to listen to instructions
• Finishing projects in a timely manner
• Quality of work

READY TO APPLY?

You can submit your application via email or by dropping your documents in our dropbox file.

Follow these instructions:

Please submit your cover letter, resume, writing sample, references, and transcript via email or the “Submit My Application” button above.

For email, you must follow these instructions:

• Subject line MUST say: “I’D LOVE TO WORK FOR YOU.”
• Attach a detailed cover letter outlining why YOU are the “PERFECT candidate”
• Attach a resume
• Optional, but strongly encouraged: writing sample, references from previous employers, college transcript (unofficial transcript is acceptable)
• Please email your application to: inquiry@osterbindlaw.com

For the “Submit My Application” button, please submit the following:

• A detailed cover letter outlining why YOU are the “PERFECT candidate”
• A resume
• Optional, but strongly encouraged: writing sample, references from previous employers, college transcript (unofficial transcript is acceptable)

You may call Julia two weeks after submitting your application regarding this position and confirm receipt by calling 434-515-2807.

PLEASE NOTE: if you would like your application to remain confidential from your current employer, please include this in the cover letter.

If you can’t follow these directions, then you probably won’t get a call back for an interview.
We will be flexible on the start date for the right candidate, so start at a date most convenient for you.