Aftermarket Product Support Representative

OSW Equipment & Repair, LLC, a subsidiary of Federal Signal Corporation, is the largest truck body and trailer manufacturer in the Pacific Northwest. OSW’s main facility is located in the Maltby area in Snohomish County. OSW and has been in business for over 20 years and has branches in Edmonton, Canada and Tempe, Arizona. This position will be based out of our Tempe, AZ location.

As an Aftermarket Product Support Representative on our growing team, you are contributing to the success of the company by initiating, growing, and maintaining the outside parts sales portion of business, as part of the organization's Aftermarket Sales department. If you are bright, highly motivated, and a team player we encourage you to apply!

Duties/Responsibilities:

• Builds, maintains, and manages a customer base.
• Identifies and drives new sales leads based off market area and trends.
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Demonstrates the functions and utility of products or services to customers based on their needs.
• Ensures customer loyalty through ongoing communication and relationship management; resolves any issues that may arise during and after the sales process.
• Collaborate with the OSW accounting department and the customer to resolve billing or payment issues.
• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
• Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Provides periodic territory sales forecasts.
• Plans and completes an efficient sales route for the day which includes any necessary deliveries or pickups.
• Maintains basic records of truck condition, maintenance, and mileage.

• Attends industry related functions and promotes parts sales.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills, time management, and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Highly proficient with mobile technology.
• Ability to learn and use technology to source parts.

• Demonstrated ability with the successful growth of a sales territory.
• Ability to build trust and strong relationships with customers and internal partners.
• Strong oral and written communication skills
• Demonstrated ability to be self-motivated, drive sales, and exceed expectations.
• Ability to identify and adjust sales strategy based on market trends for opportunities to attain company growth strategies.
• Excellent interpersonal communication

• Excellent driving record.
• Ability to travel within their designated territory up to 95% of the time.
• Ability to always remain professional and courteous.

Education and Experience

• High School Diploma
• Bachelor’s degree in marketing, Sales, Business, or related field preferred.
• 1 - 3 years of successful outside sales experience
• 1 - 3 years of heavy-duty truck and trailer industry with knowledge of multiple brands of parts.
• Knowledge or experience with Vocational Unit Air & Hydraulic systems preferred.
• Minimum of 18 years of age

• Valid driver’s license and clean driving record.

Physical Requirements

• Prolonged periods of sitting in a vehicle.
• May be exposed to various weather conditions.
• Must be able to lift up to 50 pounds regularly.
• Must be able to load and unload packages with and without dollies in various types of weather.
• Must be able to travel.

Additional Job Information:

• Wage Expectations: $50,000 – 75,000 / year
• Pay: This is an exempt, salaried position and employees are paid on a bi-weekly basis
• Typical Schedule: Five (5) Eight (8) hour days M-F
• Location: On Site – 1655 W 10th Pl, Tempe, AZ 85281

Benefits:

• Employees are eligible on the 1st of the month following the completion of 30 days of employment for:
  • Medical
  • Dental
  • Vision
  • Company Paid Life Insurance Policy for each full-time employee in the amount of $20,000.00.
  • Voluntary Life Insurance for Employees, their spouse (or domestic partner), and their children
  • Flexible Spending Accounts for Health-related expenses as well as Dependent Care related expenses
• Employees are eligible or the following benefits as of their first day of employment:
  • 401(k) with partial company match
  • 100% vested immediately.
• Upon the Completion of 90 days employees are eligible for:
  • PTO
  • 9 Paid Holidays

About Us

OSW Equipment & Repair is the largest truck body and trailer manufacturer in the Pacific Northwest and has been in business for over 20 years. OSW Equipment & Repair manufactures products for the construction, transportation, industrial, and mining industries. OSW Equipment & Repair is a subsidiary of Federal Signal Corporation’s Truck Bodies Equipment International group. For more information, visit www.oswequipment.com.

Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our planet. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial, and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates in two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, call Human Resources at 360-217-2426. All other applications must be submitted online.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)