OCO Community Engagement Manager

About Oswego County Opportunities

Ranking among Oswego County's top ten largest private employers, OCO carries out its mission to inspire partnerships and provide services that empower people, support communities, and change lives through more than 50 programs serving 15,000 people each year.

OCO's Employee benefits include:

• Health, Dental, and Vision Insurance (available to Full-Time staff)
• Paid leave (sick leave, PTO, holidays, etc.)
• 403B Deferred Annuity Retirement Plan
• Term Life Insurance
• Employee Assistance Program

Full-time - 37.5 hours per week

Grade 12

Monday to Friday - 8:30 am to 4:30 pm

Job Summary:

Manages and oversees an Agency-wide system designed to engage individuals with our services and provide ongoing advocacy. Ensures the efficient and effective execution of intake processes, assessments, data entry, and reporting across all program services. Coordinates and streamlines the intake system and its practices. Carries out all responsibilities within a multitude of program regulations, grant requirements, and Agency policies and procedures.

Job Duties and Responsibilities:

Outreach and Client Engagement:

• Develops and implements outreach strategies to identify and engage potential clients within the community.
• Builds and maintains relationships with community partners, organizations, and other stakeholders to enhance referral pathways.
• Attends community events, conduct presentations, and distribute informational materials to promote agency services.

Intake/Referral:

• Assists in creating a centralized intake and care management system.
• Integrates and coordinates intake across the agency; maintains the system on an ongoing basis including and ensure procedures are up to date and communicated.
• Provides ongoing support to staff Agency-wide in using intake and referral process.
• Provides clients with information about services and support.
• Manages the referral system for internal and external referrals, ensuring timely responses.

Data Entry and Management:

• Oversees database system for intake and client services; monitors system for quality and compliance and ensures staff responsible for intake and referral complete data entry timely and accurately; follows up with staff for training and compliance Assists agency staff with data entry into systems.
• Ensures all data is up-to-date, complete, and complies with confidentiality and privacy standards.
• Provides assistance in compiling data and creating reports on a regular basis for funder compliance, billing, quality assurance, and ensure service delivery deliverables are met.

Handles other related duties and special projects assigned by supervisor as needed to assist in smooth operations and provide support to meet Agency needs.

Job Requirements:

• Proficiency in information systems and advanced computer skills including word processing, databases, and desktop publishing.
• Extensive knowledge of community services and resources.
• Detailed knowledge of regulations, services and rights and responsibilities for the populations served.
• Experience in public speaking.
• Ability to collaborate effectively with other employees to ensure compliance with the agency’s intake/referral system.
• Ability to establish and maintain professional relationships with individuals, families, and community organizations and present with a warm, non-judgmental demeanor.
• Excellent written and oral communication skills.
• High degree of initiative, creativity, professionalism, good judgment, and flexibility.
• Ability to maintain confidentiality with regard to client and sensitive Agency information.
• Valid NYS Driver's License with a driving record within policy and access to a reliable vehicle for related travel.
• Strong communication and interpersonal skills, with the ability to engage with diverse populations.
• Proficiency in data entry and management software and databases with attention to detail and accuracy.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work a flexible schedule to meet a variety of needs as they arise.
• Commitment to the mission and values of OCO.

Minimum Qualifications:

• Bachelor’s degree in human services or related field; and
• Minimum of 3 years related experience which includes leadership experience; or
• Any Equivalent combination of education, experience, and training.

Click here for more info about OCO's Services!

Oswego County Opportunities, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.