What are the responsibilities and job description for the Collections Specialist position at OTC Industrial Technologies?
Position: Collections SpecialistLocation: Columbus, OHBrand: CorporateSegment: Finance
At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.
For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.
Duties And Responsibilities
Perks Of Working With OTC Industrial Technologies
As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan – Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.
At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.
For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.
Duties And Responsibilities
- Manage assigned portfolio of clients by telephone and email reaching ~35 or more clients per day, utilizing third party system to document effort to secure payment on receivables. (currently Billtrust, Infor, Smartsheet)
- Timely response to incoming customer emails and requests
- Achieve monthly agreed cash collection targets/overdue debt targets
- Process Credit Card Payments
- Note disputed items in system with enough information to drive resolution, follow dispute to monitor the aging and timely response to customer
- Inquire about unapplied cash or unused credits when interacting with a customer
- Work closely with internal contacts to help with collection efforts or resolve customer issues
- Alert management on uncollectible accounts or potential fraudulent accounts, including proactively managing clients in bankruptcy/administration to minimize write-offs
- Follow the dunning process up to and including suspension, disconnection, and 3rd Party Collection
- Participate in continuous improvement projects to drive efficiency and enhance customer experience
- Apply a customer first attitude but fair approach to collections
Perks Of Working With OTC Industrial Technologies
As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan – Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.
