Field Service Manager

Job Description

POSITION TITLE: Field Service Manager

DEPARTMENT: Field Service LOCATION: Lee's Summit, MO

REPORTS TO: Field Service Director DATE: 1/30/2025

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Position Summary

Primary objective is to provide unmatched customer experiences and demonstrate JCI's Winning Behaviors that influence a positive culture, safety first attitude, relationship building, and impacts revenue growth and profitability. The Service Manager provides oversite for the field service group for maintenance/preventative maintenance/electrical and millwright-type functions. This includes knowledge of rotating equipment assembly/disassembly, basic equipment maintenance, rotating equipment alignments, basic electrical troubleshooting, and control panel startups, setting adjustments, and troubleshooting.

Essential Duties And Other Responsibilities

• Multi-tasking
• Great communicator
• General to advanced Windows based computer skills
• Heavy construction experience preferred
• Estimating experience preferred
• Basic understanding of prints, CAD, drawings
• Basic understanding of precision measurements
• Basic understanding of electrical, including controls
• Lead safety meetings
• Scheduling for jobs, tasks, meetings
• Request parts pricing
• Communicating with vendors
• Contract review
• Create SOW, and T&C's
• Contribute or provide training including task specific and safety
• DOT regulated truck management experience preferred
• Work across all branches, BU's, and segments
• HR required tasks
• Fleet management
• Capex requests
• Document submittals, controls, tracking
• Coordinating calibrations on testing equipment
• Equipment purchasing
• PPE/Uniform management
• Job/bid walks
• Department Financial Responsibility
• Departmental growth initiatives
  
  

Knowledge/Skills/Abilities

• Know how to read precision measuring devices, such as micrometers and calipers
• Strong sense of urgency and keen attention to detail in aspects of the job
• Able to understand what to wear for personal protection equipment, including a respirator as necessary
• Ability to work overtime when needed
• Ability to maintain an inventory of supplies carried on company supplied work truck
• Strong time management skills and ability to handle multiple tasks
• Fundamental understanding of rotating equipment, fabrication/manufacturing of equipment and machine shop practices
• Ability to identify and resolve problems in a constructive and timely manner
• Show competency at filling in paperwork and communicating effectively, and understanding exploded diagrams or cross-sectional drawings
• Good communication skills with others by telephone, written documents or in person
• Ability to interact with customers and co-workers and subordinates in a pleasant and professional manner
  
  

Requirements

• High School or equivalent, with mechanical aptitude and skills
• 5 years minimum of Field Service management with emphasis on rotating equipment repair, maintenance, and/or preventative maintenance preferred but not required
• Able to obtain MEC (Medical Examiner's Certificate) under DOT as a ‘non-CDL' commercial motor vehicle driver
• Maintain clean driving record
• Ability to easily operate a computer and software such as Microsoft Outlook, Excel, and Word
• Willing to travel occasionally
• Willing to take after-hour callsfrom Clients
  
  

PHYSICAL DEMANDS/ENVIRONMENT

• Must be able to hear sounds and designate differences between them, and talk via telephone and electronic devices in the workplace
• Ability to operate and read from computer/laptop monitor
• See differences between colors, shades, and brightness
• Must be able to lift to 50 lbs. occasionally
• Variable work environment - work is conducted both indoors and outdoors with varying environmental conditions at customer, vendor, and JCI facilities
• Fast-paced environment, subject to schedule and priority changes and short notice activity.
• Willingness to visit wastewater environments as necessary to bid Field Service work
• Classified as Safety Sensitive