What are the responsibilities and job description for the Regional Service Director position at OTC Industrial Technologies?
Regional Service Director Location- Lees Summit, 64081
Job Summary
The Regional Service Director in the pump and motor industry is responsible for overseeing service operations across multiple locations, ensuring high-quality maintenance, repair, and customer support. This role focuses on optimizing and growing service performance and capabilities, managing teams of technicians and service managers, and driving customer satisfaction while maintaining compliance with industry standards and safety regulations.
Key Responsibilities
Job Summary
The Regional Service Director in the pump and motor industry is responsible for overseeing service operations across multiple locations, ensuring high-quality maintenance, repair, and customer support. This role focuses on optimizing and growing service performance and capabilities, managing teams of technicians and service managers, and driving customer satisfaction while maintaining compliance with industry standards and safety regulations.
Key Responsibilities
- Oversee and support service managers and field service teams within the region.
- Develop and implement regional service strategies to improve efficiency and customer satisfaction.
- Ensure alignment of regional operations with company goals and industry best practices.
- Oversee installation, maintenance, and repair services for pumps, motors, and related systems.
- Monitor service metrics, KPIs, and financial performance across locations.
- Develop and enforce policies to improve response times, reduce downtime, and enhance operational efficiency.
- Ensure compliance with industry regulations, safety standards, and company policies.
- Work closely with clients to understand service needs and ensure prompt issue resolution.
- Implement best practices for troubleshooting, repair, and preventive maintenance to enhance customer experience.
- Manage escalations and ensure service teams deliver high-quality technical support.
- Conduct training and development programs for service managers, technicians, and support staff.
- Ensure teams stay updated on the latest pump and motor technologies, troubleshooting techniques, and safety protocols.
- Support recruitment, retention, and performance evaluation of service personnel.
- Identify opportunities for service expansion, process improvements, and new service offerings.
- Collaborate with senior leadership to align regional service operations with overall business objectives.
- Assist in budgeting and forecasting for service department expenditures and revenue targets.
- Bachelor's degree in Engineering, Business Administration, or a related field (preferred).
- 5 years of experience in service operations leadership, preferably in the pump and motor industry.
- Strong technical knowledge of pumps, motors, and rotating equipment service and maintenance.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage multiple locations and work in a fast-paced environment.
- Proficiency in service management software, data analytics tools, and ERP systems.
- This role requires frequent travel within the assigned region to oversee service operations and support teams.
- Hybrid or remote work may be available, depending on the company and region.
