Service Manager

IPEG is a full-service provider of all types of rotating equipment, with in-house and field service capabilities. As a provider of pumps, mechanical seals, vacuum systems and compressors, IPEG is a leader in providing reliability driven pump solutions to the world's most critical and demanding industries. OEM factory-trained technicians have the skills and knowledge to service any pump, either in our shop or on location.

The Rotating Equipment Group (REG) is currently comprised of 16 companies spread throughout the United States and still growing! Our aim is to be the primary source for rotating equipment and process equipment solutions in the industrial and municipal markets. The REG group prides itself on providing a complete solution for the ever-expanding pump and motor industry.

The REG group represents some of the most reputable brand names in the fluid handling, pump distribution, water/wastewater treatment and fabrication industry. Our unparalleled service capabilities, whether in-house or field service, provide each customer with problem solving and product knowledge to stand by our claim: we service what we sell.

Just as there are multiple components for an effectively running pump, it takes a team working together to be a success. A diverse range of talent resides in the Rotating Equipment Group, including engineers, inside and outside sales personnel, machinists, winders, pump and motor repair technicians, field service technicians, electricians, welders, millwrights, and more. Do you want to be part of a team in an industry that keeps America running? Join us today!

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

SERVICE MANAGER JOB DESCRIPTION

The IPEG Service Manager is responsible for supervising the service technicians and for managing the day-to-day operations of the shop.

The duties of the Service Manager include managing all service work; tracking and expediting jobs to satisfy customer promise dates; and overseeing shop equipment operation and maintenance. The Service Manager shall provide technical expertise in repairing various equipment including motors, pumps, gearboxes, and mixers as well as manufacturing and machining of parts. In addition, the Service Manager has a responsibility for working closely with the Operations Manager and other departments to assure our customers receive the highest quality products delivered in an efficient and timely manner.

Essential Job Function

• Shop and job site safety management in accordance with OTC Safety Policy.
• Supervision of shop and field service technicians.
• Scope development and labor estimates for service work.
• Execution of service work in accordance with OTC's Quality Management System. This includes accurate documentation of the work performed.
• Performing warranty evaluations.
• Maintain a full understanding of service-related procedures and business policies.
• Requirements
• A minimum of 5 years of relevant experience.
• Fundamental understanding of rotating equipment, fabrication, equipment rigging, and machine shop practices. Knowledge of the use and maintenance of shop and field service equipment and tools.
• Competent in using measuring devices with accuracy to 0.0001 inches.
• Strong analytical and decision-making skills.
• Strong time management skills.
• Ability to handle multiple tasks.
• Ability to identify and resolve problems in constructive and timely manner.
• Understanding of project planning and production scheduling.
• Ability to communicate with customers and co-workers in a pleasant and professional manner.

Other Skills/Abilities

• Basic knowledge of welding procedures.

Position Statement:

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan – Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.